At SSE my parents were on 6-monthly, paper billing to accurate readings. Since their account was transferred in June, the only bill they have received is an amended bill from SSE after I provided their readings on Sept 1st. Yet their Ovo online account is showing monthly bills. I spoke to 3 people on chat last week and they all said my parents would get a 3 monthly paper bill in the post shortly and then disappeared. If that's true then why does the online account show monthly bills, none of which have been received in the post. Is this really how Ovo works or were the 3 chat advisors all wrong?
Secondly, on rebilling the last bill on the SSE account, it has left a debit amount on there, since the credit had already been transferred to the Ovo account. Does that debit now get transferred across as well?
I also have an email saying their direct debit is going to change, but they have not received that notification in the post. I have access to their online account to help resolve issues but they are elderly and need the paper correspondence to actually know what's going on. Right now, I can't even explain what's going on! Has anybody else experienced anything like this?