We have been upgraded to 3-phase supply by DNO UKPN. Work was completed on 8 October as planned, and site available by 13:30. We were notified on 4 October by Ovo that the meter installation appointment scheduled for the afternoon of 8 October would not take place but a reschedule would be agreed with us by SMS.
A week has gone by since cancellation and we have heard nothing. No explanation and no new appointment. This is not acceptable. What are you doing to get SMS to respond to us? When will we get our supply connected?