Updated on 28/06/23 by Abby_OVO
This scheme is now closed.
Your energy bill will show your Energy Bill Support Scheme (EBSS) payment into your account and also show it being refunded to your bank if you pay by direct debit
The first thing that users often see is the refund
|Refunds (date)|| |
(£67.00 from Dec)
This is a deduction from your credit total but that is not the full picture.
You also need to look at your charges
Charges in detail
below you will see confirmation of the Electricity and Gas (if you are dual fuel) and then further down
|Energy Bill Support Scheme||-£66.00|
which is a deduction from your bill (a credit on your account). Both the refund and credit equal out and leave you with your EBSS payment in your bank. You can of course pay this into your energy account or use on something more needed. You may need to look across earlier monthly charges to see the full picture for a specific month’s billing.
If you are a Pay As You Go (PAYG) customer, the scheme is slightly different, sending you credit vouchers for your energy. Also for any customers with a Smart Meter in Pre-Payment mode, the account credit will usually get added automatically.
This is all part of the general support scheme which offers £400 in total but paid in 6 parts.