hello I’m an SSE customer trying to set up your app with my account. Unfortunately I don’t have access to my registered email address because my work changed email provider, so I can’t complete your verification
Best answer by Blastoise186View original
Updated on 06/01/22 by Jess_OVO
Welcome to the OVO Forum. I can’t access your account as I’m a volunteer, but I think I know how you can solve this one.
I can recommend two possible solutions here, feel free to pick whichever one works for you:
If it were me, I’d go for the first option myself. But I like to give more than one option anyway, just in case. Once you’ve got that fixed, feel free to try setting up the online account again. In the meantime, please retrieve anything you want to keep from your SSE online account while you still have a chance - especially the bills. In six months from now, that account will be permanently locked out and archived so you won’t have access to it anymore.
Find out more about moving from SSE to OVO on our FAQs.