Setting up OVO online account after moving from SSE - How can I change my registered email address?

  • 29 December 2021
  • 1 reply

hello I’m an SSE customer trying to set up your app with my account. Unfortunately I don’t have access to my registered email address because my work changed email provider, so I can’t complete your verification 


Best answer by Blastoise186 30 December 2021, 00:50

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Updated on 06/01/22 by Jess_OVO


Howdy @NclBrd !

Welcome to the OVO Forum. I can’t access your account as I’m a volunteer, but I think I know how you can solve this one.

I can recommend two possible solutions here, feel free to pick whichever one works for you:

  • You can call the Support Team in the morning and ask for your email address on the account to be updated with another one you have access to (it’s actually better that you don’t use your work email for personal stuff). As you’ve moved over from SSE, the dedicated number for the team handling this is 0345 0260 712
  • You might want to have a chat with your IT Administrator about that lost email, as they might be able to find it in the logs and fix any misconfiguration that blocked it

If it were me, I’d go for the first option myself. But I like to give more than one option anyway, just in case. Once you’ve got that fixed, feel free to try setting up the online account again. In the meantime, please retrieve anything you want to keep from your SSE online account while you still have a chance - especially the bills. In six months from now, that account will be permanently locked out and archived so you won’t have access to it anymore.


Find out more about moving from SSE to OVO on our FAQs.