I was moved over to OVO from SSE at the end of April. In May I signed up for Better Smart 1 Year Fixed, by accident (my fault). I am now back on the Simpler Energy, but my online billing history balance has not been updated since I changed to Simpler Energy on 8th June.
I have had the email to confirm that I am on the variable rate, and support have confirmed that my meter readings are going through, but neither the readings nor the standing charges are showing on my account.
I have been assured that, once I get my first bill from OVO in July all will be sorted, but after the stress I experienced trying to go back to variable from fixed (being charged exit fees despite being within the cooling-off period) , I am not feeling very confident.
Best answer by rjsimmondsView original