OVO Energy Live billing platform and monthly summaries - What do I need to know?

Oh ok, it came back on again just after 6am, how do you keep it on all the time as can’t see any setting to do this

Ok Thankyou, also  do they not display the night rate if you have economy 7 

Seems OVO have not met with your expectations after all.

14 days is up and they have not used my online payment to settle last months bill.

It's sitting in this months cycle. 

I find OVO so "incompetent" and disinterested it puts a whole new slant on the Oxford Dictionarys use of the word.

Those with any shares in OVO would be well advised to sell!

Hey @Chris Ellen,

Sorry for the issues you’re having,

If the payment was made after the monthly statement was produced it wouldn’t appear on that statement. However we have a live billing system, so whenever we receive a payment from you, your account balance will update accordingly within 24-48 hours. Any payment you’ve made will go towards your balance.

Hey @Chris Ellen,

We don’t have access to your account on the Forum, so I can only cast assumptions from the information you’ve provided.

It sounds to me, because you’ve mentioned a large estimated bill and a 12 week timeframe that a read dispute may have been raised on your account. Once a new reading is agreed your final bill will be re-produced by your previous supplier and an amended balance will be sent across. You can find out more about this topic here:

Hope this helps. 

You’ll have to look at the details on the attached bill. I’m guessing that the figure of £522.91 is in fact less than the cost of fuel and standing charges by the amount of Energy Bill Support Scheme payments in the period. These payments are then transferred back into your bank account (called Refunds on the bill). It gets more confusing if any of the payments fall outside the billing period.

Hi @MclellanMan1995 , if you have a dd setup then you can leave it until that gets taken. Just watch your first few months to make sure the readings are right and your dd is at the right level

Hi @Csm do you have online access to your account? You can follow the billing there as they use a ‘live’ system. The general formal bill will depend on your billing date. The bill itself would normally be available a few days (5 ish) after the end of the billing period. 
https://account.ovoenergy.com/billing-history
It’s useful to keep check on your meter readings to see that they are in line with what you expect and not estimated 

https://account.ovoenergy.com/meter-readings

Ok then I think my bill normally is available around 5 days after the end of the billing cycle. If they don’t have enough meter readings it’s usually estimated so that should be there at least (not on usage but meter readings)

Hi is the ovo online account down cant log into my account 

Hi @juliamc 

Yeah app not working either would of thought they would of said it would be down 

Recently I have received my bill which says I should pay £197.48 but when I press PAY THIS AMOUNT button it takes me to Make a payment page where it says I should now pay £313 …. What is going on? Anyone knows how to tackle this?

By the way this is the most unintuitive system I have ever used. Even ‘Usage’ tab is confusing … When I select usage by year, it shows my months, when I select months, it shows me days!! I do understand this is current year/month/day but to some people, I know this is confusing as they think this will allow them to sort usage by one of these categories.

If a system for an energy supplier (not just ovo but including ovo) produces a massive bill ie say 18K does this get flagged up for manual intervention or is it down to the customer to alert the supplier concerned!

Thanks in advance