Following a recent email from ovo energy to advise me of a further increase to my DD I have gone through the monthly bills from July last year to date.. the account was in credit and is now £455 in debit!!
I appreciate the £226 a month I pay isn’t covering the monthly usage which is approx £330 a month. This has risen to this amount since January and February. How am I £455 in debit? The bills are not adding up? The amount in debit increases drastically even though the amount is no where near?
tried talking to customer services but the language barrier and sheer rudeness of the advisor frustrates me!!
overcharged!!
Userlevel 6
Hey
Sorry for the issues you’re having,
If you’ve recently submitted a meter reading, your account balance would update accordingly within 24-48 hours. I’d advise checking the meter readings page of your Online Account, this will give you more clues as to why your account balance has changed suddenly. Please come back to the Forum if you have any further questions, you can also upload screenshots to this thread but please don’t include any personal information. The following topics might be helpful to you:
Hope this helps.
Hi, yes I’m happy to upload pics.. as shown below the amounts of the account in debit do not correspond with the monthly bill charge minus the DD amount paid.. can you explain why?
Hi, yes I’m happy to upload pics.. as shown above the amounts of the account in debit do not correspond with the monthly bill charge minus the DD amount paid.. can you explain why?
Userlevel 7
+2
- Plan Zero Hero
- 1065 replies
-
16 March 2023
Hi
Each month your charges have been reduced by the £66 or £67 government scheme, but because you pay by direct debit OVO have been refunding that money back into your bank account. You can see this on the Balance section of the app or Online account, and you should see the payments going into your own bank, just after your dd comes out. You should have £400 in total, which you can pay back in to balance the OVO account (or increase the dd).
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