2021 - meter failed, after months without problem being solved went to Ombudsman who found in my favour. Three parts to resolution, change meters, assess fair usage, apology.
After SSE missed two appointments, OVO then took over and also missed two appointments.
OVO 2025 - changed meter because the radio frequency issue.
May 2026 - awaiting fair usage assessment
Had a thousand apologies and now being threatened with debt collection as I refuse to pay for estimated bills, when meter has malfunctioned.
So the question is have I got the longest running complaint with SSE / OVO.
