I had Smart Meters electricity installed on 1st March with SSE. In August I got my first OVO bill. Since then I've not been charged for electricity just the standing charge, it is now over 4 months since the change over.
I can see my usage on the website (though strangely not in the app), so I know the meter readings are going to you, and obviously my DD credits are accumulating, so the lack of statements is not a major issue, but presumably I ought to be getting them at some point .
Also our 'dumb' meter is showing peak rate when it should be showing off-peak, and off-peak when it should be showing peak.
Your comments please!