There are other issues that caused confusion as well.
Is this what is called progress or is it done to confuse?
Another point OVO has the highest standing charges of all the energy companies why?
Best answer by Julian_OVO
Thanks for your comments on the new online account, my name is Julian Norman and I am a product lead on the new system, which basically means I work with the teams building the web and app experiences.
With the new homepage we've tried to bring the key pieces of information such as balance, costs, payments, Direct Debit onto the first page you see. I can understand that when first logging in being presented with all this information in a new layout can feel like information overload compared with the previous homepage so we'll see what we can do with the homepage to reduce that initial impact while making the key pieces of information easily discoverable.
In relation to the table showing monthly payment and usage charges, on the homepage there is a section titled "Recent charges and payments". This section recreates that table you mentioned from the previous online account, it includes your payments and costs as well as links to view your costs on another webpage or download them as a PDF.
The table shows the previous two to three months and can be extended by clicking the "Show charge and payment history" button below. It may be that you have only been on the online account for a short time and so this history is short. Your previous statements are accessible at the end of the table or by clicking the "View your statements" link. I'm really sorry that the figures aren't shown in the table at the moment.
I'd be interested to know what you think about the new information included in the table, rather than just total monthly costs and payments we've included balances too. Is there anything you'd like to see or not see on this page or elsewhere in your online account?