Solved

Need to change the date of my direct debit - can anyone advise how?

  • 17 February 2018
  • 13 replies
  • 3333 views

How do I change the date of my direct debit? I am a new customer and my DD falls on a date that’s not good for me.

icon

Best answer by Bumblebee 17 February 2018, 11:53

View original

13 replies

Userlevel 5

Updated on 28/07/21 by Jess_OVO:

 

Great question - of course you can change your Direct Debit date! The easiest way to do this is via your online account or OVO app (download for Android or iOS). 

 

Check out the ‘Payments’ page - you can change your payment date by clicking on the ‘Change Direct Debit date’ button -  

 

Exact appearance may vary

 

If the payment is due in the next 5 days, the change won’t apply until next month.

If you need to change the date of your first payment, you may not have access to your online account yet to complete this yourself, in which case reach out to our Support Team who’ll be able to get this updated.

You can find out more about Direct Debits on our FAQs.

 

OVO member but not got a smart meter yet? - Book today!

 

Interested but not yet an OVO member? - Check out our plans!

 

Thank you I have rung them waiting for them to ring me back 🙂
Userlevel 5
Excellent Mattoke :)

Hope this gets sorted very quickly.

😃 Tris
Userlevel 5

We also have a good topic on this here.

Lucy

Userlevel 2
Having seen the thread about changing DD dates, I've emailed Ovo to request this. As it's not possible to do this via the website or the app, I hopefully won't lose my online-only discount for doing so ...
I'm trying to edit the day my Ddebit will come out. I get online discount so can't call the call centre which is what the website tells me I will have to do. The app doesn't seem to work at all, for anything, possible because OVO haven't yet taken over supply. Any suggestions? Really don't want to have that much money coming out of my account so long after payday.
Userlevel 5
I've moved your topic over here @whythedevilnot as @Bumblebee has answered this one for you!
Can the direct debit payment date be changed? Can not see option online.
Userlevel 7
HEy @Gliderwidow I've moved your question here as we already have a topic on the forum that will give you the info you need.

Make sure you use the search function at the top, our new live search will auto populate existing content or questions that have been asked on the forum based on your keywords!

Thanks

Darran
Can I change my payment date?
Thankyou
Userlevel 6
Hey @Hayley w - I've moved your comment onto this topic. More information on how to do this above!

I have followed the instructions on how to change my direct debit date as given to other forum members but am unable to find any way of doing this under Payments/Refunds etc. There must be a way to do this. Can you help?

Userlevel 6

I moved your query here,@Actorbird, as we already had a similar topic.

 

Follow the advice in the best answer above to get your Direct Debit updated, this isn’t something you’ll be able to do yourself on My OVO. 

Reply