When I try to login to my account now it says “We've moved your account to our new online system. Now we just need you to confirm your email to get you started.”
I put in my email address and hit submit, but just get an error message saying “Sorry, something went wrong. Please try again later.”
Best answer by Jess_OVO
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+1
Hi
Sorry for the wait. I just got back after being out all day.
This sounds a bit strange, but it might just be down to your account still being migrated over to the new billing platform. You might want to try again in the morning and see if it works then. If it still doesn’t work for you and the password reset feature isn’t getting you any luck, please let the Support Team know as they’ll need to dig deeper into your account to diagnose the issue.
Hopefully that gets you in! Please let us know if you’re still struggling after that.
Updated on 04/05/22 by Jess_OVO
Hi
See you’ve already met one of our top volunteers here,
This sounds a bit strange, but it might just be down to your account still being migrated over to the new billing platform. You might want to try again in the morning and see if it works then. If it still doesn’t work for you and the password reset feature isn’t getting you any luck, please let the Support Team know as they’ll need to dig deeper into your account to diagnose the issue.
We’ve also got a great trouble-shooting guide which might help figure things out:
Hoping this will be able to get things resolved but if not it might be worth reaching out to the Support team. Quickest way to get in touch is via our webchat which you can find here.
Let us know how you get on and what you think of the new online account once you get in! 
Thanks for the suggestions. It's still giving the error message when I try to login, and when I tried resetting my password it said "Your password reset link is invalid or expired".
I'll try contacting the support team...
What’s the latest on this one,
I talked to someone through the web chat, but they weren't able to fully fix the issue and had to pass it on to someone else. I'm expecting an email in the next few days.
For future reference, using my account ID instead of my email address to login got me past the first error, but then it needed to reset my password to access the new system, and it's still giving me the "Your password reset link is invalid or expired" error when I try to do that.
+1
Hmm… That makes it sound like your account might be stuck between the legacy billing system and the new billing platform, sorry about that!
Hopefully one of the team can get it manually migrated over properly for you. Keep in contact with the Support Team if you still have issues after that. They’ll keep working on it if needs be.
Did you ever get this sorted? I am 4 months in and still facing this issue. The amount of time and stress this is causing us is unreal.
No, the customer support people I spoke to weren't able to fix it, and I never got the callback I was told to expect. Haven't had time to chase it up since then, but any help would be much appreciated, as I haven't seen a bill in months!
+1
Hi there
Did you try the Complaints Process yet by any chance? I’m afraid there’s not much that can be done via the forum but that process starts an eight week timer within which OVO either needs to resolve the issue, or you can go to the Energy Ombudsman for further help.
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