Anyone had any issues automatically moving from an ovo fixed rate to their variable rate tariff?
Mine appeared to work fine. I can see the new tariff details on the plan page, my daily smart meter readings are still coming through and i can see the daily readings on the accounts page on the app.
However the bills themselves stopped updating, both the standing charges and the usage. So only show a single day on the old tariff.
I haven't had any luck with customer support over the last week. First they said they could see the bills were not updating, then they said they were yesterday , but in reality they haven't when i look unless i am missing something obvious.
Is this something to do with having multiple tariffs on a single bill due to the auto switch at the end of my fixed term?
Best answer by Jess_OVOView original