F.A.Q.

Is it time to renew?

Is it time to renew?
Userlevel 7

Updated on 24/05/21 by Jess_OVO

 

Has it come round to that time of year again already?

 

What are your options?

 

Not sure of the process, or if you're even in your renewal period yet? This is the place to find those answers!

 

The info below was taken from this topic on renewals: 

 

Your renewal options will appear when you hit your 'renewal window', which opens 49 days before the end of your existing plan.

When you log in to your online account or OVO app (download for Android or iOS) in this renewal window, you’ll see this:

 

Exact appearance may vary

 

Select the ‘Choose my energy plan’ option, and view the plan available here:

 

Exact appearance may vary

 

The new plan will kick in the day after your current contract finishes! 

 

We want you to share your renewal experiences with us. Just renewed online for the first time, or still got renewal queries? Comment below and we’ll help get things sorted for your new plan!

 


62 replies

Userlevel 1
My two year contract ends in April. I have been quoted new prices. Using my typical energy amounts, for a new two year contract the increases are:

Gas 31% Electricity 24%.

OVO say there is a small increase. Small!?!

This is far worse that the large comanies that get so much publicity when they increase prices.

What is OVO up to?
My renewal is due mid April...that's plenty of time to shop around. I got cold feet when I read I would have £30 each gas/leccy exit fee so rang and was very impressed with the quick helpful response. When it was clearly explained it turns out its only charged in this way if you leave before the 12 months agreement is up. If my OVO charges next year are anywhere close to the good value I've had for the previous 18 months then I'm happy. Transparent charges, bills, statements and easy to adjust payments. 🙂
my contract is up in june. had the email to renew now, was happy to stay with ovo until i looked at the quote. from a payment of £60 a month to £74, so have done a comparison and can get a cheaper rate, so sorry ovo i will be leaving you.
Hi Tim,

I have no furher queries thank you.



I have decided to opt for renewal with OVO on the 2 year fixed online only tariff.



The forum has been a big help, as have the spreadsheets!!! Looking at cost comparisions with other companies and my previous bills, OVO was the best choice for me. Love the customer service and the app. The new forum is also great.



Thanks

Rach
I'm sticking with Ovo on the one year fixed plan
Userlevel 1
My two year contract ends in April. I have been quoted new prices. Using my typical energy amounts, for a new two year contract the increases are:

Gas 31% Electricity 24%.

OVO say there is a small increase. Small!?!

This is far worse than the large comanies that get so much publicity when they increase prices.

What is OVO up to?
Hi



I am no good with comparing electric company's or energy plans etc



I am on the better energy plan which has 3 months remaining on it and will have to change the plan I am on



There is a fixed 2 year plan that Ovo are doing however this means that the cost per unit is higher than what I am currently on and thus meaning I will have to increase my direct debit



Presume I am better off staying on my current plan as long as possible and when it's about to end then swap ?



That being the case how can I tell which plan to swap to ?



I have a smart meter which I believe is set to update every 30 mins or so



Thanks for any help and or advise in advance



🙂
Userlevel 1
My renewal comes up at the end of June. I get offered the 2 year fix. The unit cost is much higher and my payments would go from 70 up to 81 pounds a month. Other companies look more competitive. I like the quality of service if I ever have to phone up, but wonder if it is worth fixing for 2 years, gambling that I may pay over the odds, or go for a one-year fix and just shop around for the cheapest deal. Any thoughts?
Userlevel 6
My renewal comes up at the end of June. I get offered the 2 year fix. The unit cost is much higher and my payments would go from 70 up to 81 pounds a month. Other companies look more competitive. I like the quality of service if I ever have to phone up, but wonder if it is worth fixing for 2 years, gambling that I may pay over the odds, or go for a one-year fix and just shop around for the cheapest deal. Any thoughts?



Hi @bournefree welcome to the forum and thanks for posting!



It's a great point you've raised here: I personally prefer a decent quality of service and the fact 33% of my electricity is from green sources, over a cheaper provider and decided, despite OVO being slightly dearer during my annual comparison to stay with them - the benefits for the environment to me are actually priceless!



Given I've had nothing but hell from the big 6, I would always favour OVO over them, despite the slight price difference.



Having said that I know OVO encourage all their customers to shop around to ensure they are getting the best deal for them, the choice really is yours - it would be a shame to see you leave the OVO family however thats a decision for you to gets what's best for you.



Which ever way you decide it would be great to know what you decided and also get other forum members thoughts on this!



Have a lovely weekend.
Userlevel 6
Matt, I agree it is good regarding the renewable sources. I also like that OVO is not the big 6. Nonetheless, there are other companies popping up like OVO which are very similar, e.g. Tonik.



When I moved to OVO a few years ago it was because of the price, ethos and web pages. The phone support has been excellent, so polite and friendly. There are quite a few things that could be done to improve the internet service, including how to join the forums! , oh and the usage graphs, which they have promised to update for ages and haven't, and always estimate I'll forever use more energy. I wouldn't mind giving them some suggestions.



Maybe I'll have to create a spreadsheet to compare offers, but this takes time, as you need to input the unit cost, the standing order cost, cashback, etc. Then guess how prices will go in future!




Hi @bournefree thanks for posting back 🙂



I'm pleased to hear you've had such great service from OVO to date, however it is a shame to hear there are a few areas that you feel could do with some improvements.



To ensure you're thoughts and feedback is recorded my advice would be to click either @Lucy_OVO @Tim_OVO or @Darran_OVO, then click send private message - please include your full name, address and OVO account number and all the feedback you want to pass on and they will pass it onto the right department and get back to you as soon as they can! OVO are always open to feedback.



In relation to joining the forum - it's still early days so please do ensure you include specific feedback 🙂



In relation to doing your comparisons - it's a minefield and I'm not that dedicated to the hassle of switching when I'm content with OVO - when I say hell with the big 6 - I've been with everyone of them and been to the ombudsman, my view is that these other newbies on the block need time to establish properly - it's inevitable they will experience teething problems for customers whilst the business gets going - with a high possibility of negative impact on customers - I've already decided - it will be at least two years before I consider switching away from OVO however as I say the choice is yours 🙂



Nevertheless please do let us know how you get on and what you decide - hey if you do decide to switch - you're always very welcome back here at OVO 🙂


Hi @SquidLady thanks for your post and welcome to the forum!

Hmmm you're in a dilemma here: if I where you with all the uncertain economic future and possibilities for major prices increased I would take the risk and fix to a two year deal giving me that security that I know one thing for sure isn't going to rise!

As I say the choice is yours - what do others think?

 

 


Thanks for the reply Matt,
How do i know if the quote is teh cheapest tariff you offer as in my statement it mentions i could save more with the Fairer Power tariff? SO will my quote be the cheapest OVO can offer?

 

Userlevel 7
Great chat here @DragonPower @SquidLady @Mattj3135 - any other queries on this?



Can I also just say how nice it is to see you all getting involved, sharing your thoughts and queries, and helping each other out. It's what the OVO Forum is all about! :$:$:$:$



Tim
I had my first renewal last summer and found it such a breeze. Was reminded some weeks prior to my current tarrif ending via email which allowed me to look about before hand.



I decided to stay with OVO and don’t regret it at all. Customer services are prompt and polite, nothing is to much trouble. The online account is very simple and there pricing is very competitive and with smart meters also install, I don’t have to do anything!



Great company!
If I renew my contract today, will the new contract start from today or from when my current contract runs out?

It starts when the current contract runs out
Userlevel 3
My renewal came up in early December 2016. OVO let me know it was approaching with like 6 or 7 weeks notice, which was ace. I was aware that energy prices were rising rapidly so I got on the case as soon as possible, and renewed on My OVO, which was ridiculously easy. I just chose the plan I wanted and clicked on it, and Done... I managed to fix my rates before a second wave of price rises. Had I waited til renewal day I'd have had a higher quote...



I did glance around for other quotes, and did find some that appeared cheaper, but it really isn't just about the money, and I don't have much, but I'd rather be with a company like OVO who price honestly and transparently, who provide a truly great website so I can keep an eye on my energy account, and have amazing friendly staff who so far without exception have been friendly, super-helpful and knowedgeable, and answer the phone in just a couple of minutes.



My account is "online" so I try to avoid calling. If I do have to call OVO it's for something important, and so far I've been massively impressed with the service.



A few extra quid for honesty, simplicity and customer service? No brainer...
If I renew my contract today, will the new contract start from today or from when my current contract runs out?
Userlevel 5
Good question! It will start from when your old contract expires to make sure there’s no overlap.



Lucy
I received an email about fixing my monthly payment for 2 years. I could not manage to do this on the website and emailed you about it but still have not got a reply. How do I do this and does it incur any charges?
Userlevel 5
I received an email about fixing my monthly payment for 2 years. I could not manage to do this on the website and emailed you about it but still have not got a reply. How do I do this and does it incur any charges?



Hey kateascatherine,



It sounds like your contract is up for renewal. If you’d like to fix into our 2 year plan, you’ll be able to do this by logging into your My OVO account. If you're having trouble with this, please give our Customer Care team a call. Their details can be found here: https://www.ovoenergy.com/contact.



What other users have recently renewed? Are you able to offer kateascatherine any advice?



Lucy
Userlevel 5
Hi



I am no good with comparing electric company's or energy plans etc



I am on the better energy plan which has 3 months remaining on it and will have to change the plan I am on



There is a fixed 2 year plan that Ovo are doing however this means that the cost per unit is higher than what I am currently on and thus meaning I will have to increase my direct debit



Presume I am better off staying on my current plan as long as possible and when it's about to end then swap ?



That being the case how can I tell which plan to swap to ?



I have a smart meter which I believe is set to update every 30 mins or so



Thanks for any help and or advise in advance



:)




Hey DragonPower,



A few other people have commented on our renewal topic so I thought I’d move your comment over to it so other users can help you out too!



It’s up to you how you’d like to go about it. If you’d like to fix into a contract now, you’ll be able to renew and your new contract will come into effect once your current one has expired. Alternatively, you can renew once your current contract is up.



It’s hard to say whether the prices we can offer now will have changed, as we never know when there will be a price increase or decrease. You can always check what the best price we can offer is by checking our Quote and Switch page here: https://switch.ovoenergy.com/get-quote, but we’ll also send you a communication to let you know.



Lucy
If I stay on my current plan I will pay £160 a month and the unit rates are

Gas 2.91 p/kwh. Electric 13.43p/kwh



If I sign up for a two year fixed plan my monthly payment goes down to £144 but the unit prices go UP ! Gas 3.04p/kwh. Electric 13.93 p/kwh



How does that work ????????? Confused .com
Userlevel 7
If I stay on my current plan I will pay £160 a month and the unit rates are

Gas 2.91 p/kwh. Electric 13.43p/kwh



If I sign up for a two year fixed plan my monthly payment goes down to £144 but the unit prices go UP ! Gas 3.04p/kwh. Electric 13.93 p/kwh



How does that work ????????? Confused .com




Hi DizzyLizzy, love the username by the way! Why not set up a profile picture as well?



Yep this estimate doesn't really make sense, but then again, I don't quite understand where you're seeing this info. It sounds like you're up for a contract renewal (that's why I've moved this query to a renewal topic), but you're not able to stay on the same tariff when you renew. Our prices would have changed since you last fixed. So to help me understand this, could you PM me with your account number, full name and DoB? I'll check this for myself.



Thanks,

Tim
Userlevel 1
Matt, I agree it is good regarding the renewable sources. I also like that OVO is not the big 6. Nonetheless, there are other companies popping up like OVO which are very similar, e.g. Tonik.



When I moved to OVO a few years ago it was because of the price, ethos and web pages. The phone support has been excellent, so polite and friendly. There are quite a few things that could be done to improve the internet service, including how to join the forums! , oh and the usage graphs, which they have promised to update for ages and haven't, and always estimate I'll forever use more energy. I wouldn't mind giving them some suggestions.



Maybe I'll have to create a spreadsheet to compare offers, but this takes time, as you need to input the unit cost, the standing order cost, cashback, etc. Then guess how prices will go in future!
Userlevel 1
My renewal comes up at the end of June. I get offered the 2 year fix. The unit cost is much higher and my payments would go from 70 up to 81 pounds a month. Other companies look more competitive. I like the quality of service if I ever have to phone up, but wonder if it is worth fixing for 2 years, gambling that I may pay over the odds, or go for a one-year fix and just shop around for the cheapest deal. Any thoughts?



Does the monthly payment amount include any credit on my account (thereby lowering the monthly amount payable? When I do a search as a new customer (giving full details e.g. postcode and usage), the price comes up much higher for a 2 year fix online. The unit costs and standing order charges are £11 pm higher.
Userlevel 6
My renewal comes up at the end of June. I get offered the 2 year fix. The unit cost is much higher and my payments would go from 70 up to 81 pounds a month. Other companies look more competitive. I like the quality of service if I ever have to phone up, but wonder if it is worth fixing for 2 years, gambling that I may pay over the odds, or go for a one-year fix and just shop around for the cheapest deal. Any thoughts?



Does the monthly payment amount include any credit on my account (thereby lowering the monthly amount payable? When I do a search as a new customer (giving full details e.g. postcode and usage), the price comes up much higher for a 2 year fix online. The unit costs and standing order charges are £11 pm higher.




Hi @bournefree thanks for your post.



My first recommendation would be to check out this handy info on renewing here: https://www.ovoenergy.com/ovo-answers/topics/my-ovo/how-do-i-renew-in-my-ovo.html it includes a step by step to doing this online.



If you're still getting nowhere the next port of call would be to contact OVO either by phone or online ( if using an online platform please include your full name, address, OVO account number and brief explanation to your query)



Hopefully you get a quote you're happy with - please do let us know how you get on!



We encourage everyone to get the best deal for them!

Reply