My account

All about your OVO account. You’ll find questions and answers about your energy use, charges, payments, refunds – the usual energy supplier stuff, in one place

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Tutorial

Show me where my government £66 Energy Bills Support Scheme payment get...

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Tutorial

Do I need to submit a meter reading or do anything ahead of the Price C...

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Blog

What’s happening with energy prices? Let’s take a look.

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730 Topic threads

V
Carbon Cutter*
ValyCarbon Cutter*
Posted in My account

Can I get my gas meter relocated?

Hi to all, After a long conversation with British Gas about relocating the gas meter, the answer was no, even if I need the meter to be moved from the right side of the wall to the left side only. And, all these are under 10 inch long. They said it’s free to move 1m to the right and 1m above, but not to moved on a different wall. This seems a bit ridiculous and without common sense.To pay 1500 pounds sounds a bit crazy.Is there any other way to sort this out?I am willing to pay some money, but not that weird price.Please see the photos attached. Gas meter to be moved from right to the left. Even the main gas pipe has an extension to do that. Thanks 

4
Ed_OVO
Retired Moderator
3 years ago
J
New Member*
Jim CNew Member*
Posted in My account

How can I arrange for an extra electricity supply at my property?

Please could someone help me as to how I should go about arranging for a new supply to be connected for granny annexe that we are currently having built ?Our present supply is 100 amp rated but we have an induction hob which will overload the present supply if we simply add the annexe's needs onto our existing supply.The electrician has recommended we either get a 3-phase supply or ask our supplier for an additional meter - but there doesn't seem to be anything on the ovo website about this.

6
Tim_OVO
Community Manager
4 years ago
P
New Member*
praful.naveenNew Member*
Posted in My account

What happens when your meter reading gets to 99999?

Hello, Please suggest how to go about reading when meter reading go beyond 99999. for example my pervous month reading was (11 Dec): [b]99944[/b] this month 3rd Jan: 00276. In this case while updating the meter reading how should take this ahead. Please suggest. thanks & regards, Praful

1
Transparent
Carbon Catcher***
4 years ago
D
New Member*
dreamerNew Member*
Posted in My account

How do I change the name on my OVO account?

Hi - I have an OVO account for dual fuel pay monthly, but recently got divorced. I'd like to change my name back to my maiden name, how can I do this?

12
Eva_OVO
Community Moderator
4 years ago
Dolphin Girl
Carbon Cutter*
Dolphin GirlCarbon Cutter*
Posted in My account

Why is my traditional gas meter beeping when I use gas?

Our ordinary (not smart) Gas Meter has started beeping every time the gas is being used. Please can you advise why this is and whether this is normal?

7
B
Carbon Cutter*
4 years ago
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