All about your OVO account. You’ll find questions and answers about your energy use, charges, payments, refunds – the usual energy supplier stuff, in one place
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Hello fellow OVO’s! Would someone workout for me how much my gas as cost me over a 24 hour period? The gas meter reading was 18243 after 24 hours it read 18248, therefore I used 5 kWh for that period. The price of the gas is 2.55 p/kWh, I'm little confused on how to work it out for myself. I thank you in advance for answering my question. "I'm not very clever, but I'm good at lifting weights"
Still hanging on to the standard meters for gas and electricity until I feel that the new Smart generation are foolproof BUT today when sending my gas meter reading, I realised that it is a very low one despite similar time spent at home and thermosat set at 18/19C as last year. Central Heating, cooker hob and combi shower all using gas. Lat year same period 280 units used. Last month 522 units used. This month apparently only 30 units used and that ain’t likely! Do I phone OVO for advice or wait and monitor the meter. Dual fuel with OVO for many years and electricity meter is reading normally. BTW I still do not want to move to a Smart meter !
I referred a family member who has signed up and the switch is in progress. I've just received an email saying: "We wanted to let you know that St... Wa... recently signed up to OVO Energy after being referred by you. Unfortunately the switch wasn't completed so you're no longer eligible for the reward." Well the switch certainly is happening - it was delayed due to OVO ignoring the MPAN number we supplied and used a neighbour's meter instead!) but it is in progress and OVO are booked in to fit smart meters on 23rd October! When I try to ring to resolve this I get told I will lose my reward if I speak to anyone but surely this is something that would be quicker to resolve? Not sure how to proceed now...
Why is there no contact OVO email address on MyOVO home page or any where else on the site Does OVO not wish to be bothered by customers? If not please say. Then I can help by moving to another supplier. Have noticed others on forum are having same problem. Can anyone suggest a supplier who likes to hear from customers?
Updated on 02/02/22 by Jess_OVO Did you know your meters have a ‘best-before’ date? Meter certification may sound a bit dull, but it’s an important part of making sure we’re able to measure your energy usage accurately. Here’s what you need to know - especially if we’ve let you know that your meter needs to be replaced soon. Every meter has a certificationWhen it was installed your meter was certified - giving it a date at which it will need to be replaced. Most people don’t realise that their meter even has this certification, as the information isn’t always written on the meter itself. You can read more about the technicalities behind the certification process on this government website. Your meter’s certification will expire after a set amount of timeYour meter’s certification can last between 10 and 40 years. The information about the expiration date of your meter is held by the energy industry - who’ll let us know when it’s nearly expired. As your energy supplier, we’ll then be
I'm currently set up for Economy 7, can I have a single rate smart meter installed after my storage heaters have been removed?
Hi guysCan any one help with advice or signposting?Here is my story, please bear with me as I am a severely visually impaired guy who uses assistive technology. I am hoping to return to OVO soon but there are “issues”I moved in to my “all electric” social housing flat in early July and was advised that a heating upgrade was scheduled for this financial year. When I moved in there was a Comfort Plus White meter (3 different rates) which I soon found made it virtually impossible to switch provider.I complained to my then provider who agreed to install a 2 rate economy 7 meter which they did, see pic.My Economy 7 Meter set upI have 4 storage radiators of which 2 have been condemned and the other 2 are both faulty. The result of this has been that my housing association escalated the heating upgrade and as of Friday just gone I now have a mains gas supply to my property. This is only the beginning though. As part of the heating upgrade process I am responsible for choosing and entering int
I manage the utilities for a smallish charity. For historic reasons the gas supply is rated 'commercial' so the supplier could not install a smart meter, but they agreed, at no cost to install an Automatic Meter Reader (AMR) that constantly tells the supplier our usage. We can also monitor this on line. Our electricity supply, from Ovo, is rated domestic but is a 3 phase supply which we do not to charge. Ovo engineers have been out and say they cannot fit a smart meter to 3 phase supplies. Though an Internet search indicates such meters are available. I would like Ovo to fit an AMR to avoid having to manually submit readings every month. But can no indications if they do such a thing. Any one any ideas?
Hello.I have joined OVO 10 months ago,and i'm already £1041 in debt with them,my current direct debit is £98/month,i made a top up payment today of £800,will that reduce my debt?I just wanna reduce it,so i can switch to other supplier,who have lower prices on kwh,like British Gas.I'd rather pay more a month,but would be nice to be in credit not debit.
I have been a customer of Ovo since 2011 and I don't trust the smart meter technology so I have always refused the installation of a smart meter. I have always provided my meter readings every month. I now learn that if I continue to refuse a smart meter my fuel costs will go up by over £ 100 compared to somebody with a smart meter. My contract is up for renewal in a few months so I will have to shop around after a happy 7 years. My reasons for disliking the smart meter technology are it smacks of big brother and the customer is not to be trusted. Nobody will admit what other details are collected and what use they are put to.
Why can't I easily compare my energy bills for another property? It seems like the bills are higher for the smaller house!
Hi there, My dad lives in a bungalow, very small, and somehow he's racking up £130 bill every month. He takes one shower a day, the heating is never on, and his electricity usage stops at a TV and a few things in the kitchen. My brother is living nearby in a semi-detached and is paying half that. I just can't understand how it's so high. Can anyone instruct?
I am a Pay Monthly customer. I have looked at my usage, and used Money Supermarket to asses other suppliers as well as OVO and the renewal offers.OVO is around £200 more expensive PA than the cheapest and £140 more that the cheapest that I would consider. But I don’t really want to leave OVO. Can you help me out with the prices? I am prepared to sign up for a 2 year fixed if you can offer me something to close the gap on price?If nothing else this post must be worthy of a discount.
I have recently moved into my new property middle of July and have submitted the last 2 months meter readings and been told my electricity night meter readings are too high. I do not know why this is the case as I am asleep and everything is off, besides standby items like sky tv but I have always had these on standby and shouldn't make a difference. I have a smart meter being fitted next monday 17/9/18. Confused, any ideas?
[img]https://uploads-eu-west-1.insided.com/ovo-en/attachment/654fcfbc-804a-4809-83bb-aa56a725ff86.jpg[/img] So I've had the email to say my current 'energy' meter's certification is soon to expire. No problems there, but which one? Gas or electricity? Now we have a second question, last time I agreed to have a Smart Meter installed the (Lowri Beck) installer arrived said sorry you need an isolation switch fitted first then left and even after contacting OVO about this nothing happened, so am I going to have the same scenario again (resulting in a wasted day off work) ??? Now I know the contractors cannot normally fit an isolator, some can, so is this going to be properly scheduled to be done the same day or the same mix up with no result and again me being left wondering why? Over to you OVO.
Help, I think my traditional meter's faulty: Your guide to what could go wrong with your meter and how to get it fixed!Tutorial
Updated on 15/02/21: The guide below is great, AND we’ve made a new guide on meter faults and what to do when you get one. See this here Analog meters are close to extinction and with this brings the death of some meters (RIP). This topic will cover some scenarios, where a meter is faulty, either fully stopped clocking or is royally on the blink. Clocking too fast If you feel you’re using more energy than you expected, It’s possible (but very unlikely) that your meter is clocking your energy use too fast.It’s very unusual for meters to clock too fast. In fact, over 80% of supposedly faulty meters that are tested are found to be clocking absolutely accurately.If you’d like us to carry out a Meter Accuracy Test (MAT), we can send an engineer round to do this for you. It will cost £157.00 for a gas meter, and £149.00 for an electricity meter, and we’ll ask you to pay the charge up front.If a meter accuracy test has determined that a meter is clocking too fast by at least 2.5% or slow by a
Last year Ovo organised for a replacement for my ancient electricity meter, as the power generated from my solar panels was making it go backwards. This has now happened with the apparently up-to-the-minute replacement. Lots of people are now generating with solar panels, so any clues as to the answer? And please don't say: a smart meter!
My last meter reading for gas was 9000ish and when I have gone to submit a current one it now reads “0672”. I presume this means it is actually “10672” but there are only 4 boxes for me to submit my reading into and I can’t send a reading which is lower than my previous. Not sure what to do.
Hi to all, After a long conversation with British Gas about relocating the gas meter, the answer was no, even if I need the meter to be moved from the right side of the wall to the left side only. And, all these are under 10 inch long. They said it’s free to move 1m to the right and 1m above, but not to moved on a different wall. This seems a bit ridiculous and without common sense.To pay 1500 pounds sounds a bit crazy.Is there any other way to sort this out?I am willing to pay some money, but not that weird price.Please see the photos attached. Gas meter to be moved from right to the left. Even the main gas pipe has an extension to do that. Thanks
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