I am trying to call / chat someone at OVO to solve a billing issue. How can i contact anyone ?
I tried the phone : you can wait as long as you want, no one will answer.
I tried the chat : i am supposed to be “position 1 in queue” and after more than 80 minutes, still no one… HOW CAN WE CONTACT YOU. You NEED to have a way for your clients to be able to contact you !!
Maybe someone can help me with my issue :
I had estimated readings for a long time, when i did an actual reading, it was well below the estimation. At first i received a statement with a negative amount to pay. This statement was quickly replaced by a statement for the month starting with my reading and an estimation for the end of the month. This means that the difference between the estimated number and the actual reading was paid by me while it was never actually used. How can we correct this please ?