I've made home improvements to reduce my usage - Will my Direct Debit calculations reflect this?

I won’t set up a direct debit because what they charge is disgraceful. I have just paid £600 for my bill . Haven’t even used that amount . They say some transferred over from sse but never had a bill from them when transferred so no proof . Will see how it goes if not happy with next bill I will switch suppliers .I also have solar panels and don’t normally get bills as high as this 😡

Exactly no one has a problem paying for what they actually use . 

Hi Blastoise186, thank you for your input.
I’ll update per the phone call I just concluded with the Support Team;

• I updated the Support Team [again] regarding our decreasing usage owing to our solar installation in Oct 2021 which provides us with a reasonable usage forecast for winter 2022, the summer of 2022 is looking to be effectively a standing charge only with zero usage from the grid
• I explained our forecast of usage in kwh and ran the calcs through with the advisor, they concurred that our payment was too high at the prior DD amount and then fell straight back to sheet reading; the advisor explained the 54% increase due to kick in in a few days and that is why our prior X/month is now X x 54%/month
• I was then offered a capped 15% reduction in DD amount, this fails to meet the prior amount (had they taken it back to the prior amount that would have sufficed even though that in itself was an overpayment/month of c50% in winter months and c75% in spring months)
• We had reached impasse so I informed of my wish to cancel the DD and pay manually
  • I was told initially that this was not an option and the only way to pay OVO was via DD or Standing Order, i protested this and cited some legalities I deal in day-to-day
  • I was then told paying manually was not advised albeit was a viable payment option
  • It was confirmed that no additional fees apply for paying manually
  • I was informed that the moment the account falls to arrears the debt will be passed to collections and the matter reported to Experian (I was informed the account is reviewed with each passing day, ergo should the account be balanced with a met payment in month 1, as we roll to month 2 day 1 the account will be in arrears and the above actions will roll out) - to meet this I intend to keep the account in credit

FYI: invoices are sent monthly and cover each calendar month in whole, payment via BACS is not charged a premium unlike many other firms that will typically charge £5/month for failure to pay by DD. Credit is taken into account per invoice cycle so be aware of this should you opt for this payment method as you will inevitably roll into the following month at £0 balance resulting in month 2 day 1 balance of -£?[usage for that day].

Hi Jess,

Thank you for your feedback it is much appreciated.
In this instance we had to make the move we made owing to the lack of ability on OVO’s part to cater for and allow for inclusion of differing future usage through, in our case, installation of off-grid energy generation hardware; hopefully suppliers will cater to this as we all progress forward.

I queried whether there would be any changes to our tariff and/or plan and was told quite specifically that nothing will change - I now understand why the operator blank-refused to send confirmation of OVO’s acknowledgement of the intended payment process amendments and/or provide a reference number for the chat, clearly OVO are operating a potentially snide way of working during these turbulent times. I will of course be back in touch via legal channels should anything change price-wise; all of [my] outbound calls are recorded under RIPA 2000 for personal use, this is of course notified to every company operator I liaise with.

Let’s see what transpires.