can someone explain to me why one minute my bill was one price (over double from last month) i then logged inagain to my account and it had gone up by £30 then when i went from one page to another (to find my statement) it went up again i was so much happier with SSE i knew where i was with bills never in debt now i am getting further and further into debt due to the price keep changing
Best answer by Jess_OVO
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+1
Hi
I’m Blastoise186, one of the forum volunteers. I can’t access your account, but I can give general advice.
It sounds to me as if your account is still migrating, but things should settle down over the next few days. MyOVO works on a more real-time basis so it takes a bit of getting used to, but you’ll soon enjoy it. :)
In fact, MyOVO makes it even easier to keep track, since your credit balance will update daily to reflect all credits and debits as long as meter readings are going in on a regular basis.
I can assure you that as long as you’re making payments as agreed, you won’t get into debt with OVO and OVO will not initiate any kind of debt recovery actions against your account. Keep an eye on it for now and hopefully your credit will transfer over too.
Updated on 25/01/22 by Jess_OVO
Welcome to OVO and our online community,
It’s great to see a former SSE customer who’s been moved to OVO here, asking a really important question about the changes you might notice in how your billing works since the move. If you haven’t already we’d encourage you to check out our SSE to OVO FAQs which includes this related billing question:
At OVO we like to keep things simple. We'll send you a bill every month or every three months, which will cover your energy use for the last billing period. We’ll let you know how often you can expect to receive your bill before you move to OVO.
If we supply you with gas and electricity, we’ll combine both into one simple bill, so you’ll be able to see each, side by side. This is different to your SSE bills, where you might be used to receiving separate quarterly bills for your gas and electricity.
If you haven't activated your online account yet, just head here to get started.
To see more about your bills, have a look around our handy guide here.
As our community volunteer,
Hope this helps - Do pop back if you’ve got any more questions about your new online account! 
since changing for SSE to OVO I still cant make out why I keep getting bills saying I owe money. I paid my Bill up to date in June and have today received another bill for £48, I have read my meter and the charge should of been £7,00, I don’t understand the way they bill now,
Hi
I've just had conversation about the same thing SSE always for years paid quarterly. They are saying they don't do this and our bill has been passed on to them as monthly. No communication about this happening oy now to find out have got to pay a bill or else. Anyway digging around on the Internet I've found this.
Now tell us why they can't let us pay as we did before
Thanks for the info….OVO obviously really don’t care about their customers only in money...terrible company.
They don’t I’ve chased my exact SSE bill three times and still haven’t received it through the post as requested. OVO are saying they have the correct readings but it SSE that are not sending them out. Then this morning receive a bill for 398 nothing matches rang account she said it was 498 no idea what they are doing. If you log onto the site on this forum SSE transfer to OVO you can see people asking about quarterly bill and service managers saying OVO offer the same. My call this morning I was told in no uncertain terms they can’t and I have to may monthly. I asked them well told the, because I was angry not rude but sharpe that they need it sorting out. End of rant for the moment.
I’m so sorry for any confusion caused by this online article,
I’m not sure if this has been recently published, as it appears to include out-dated information. Whilst quarterly statements were something we used to offer, we no longer support these for newly joining members. We’ve got more information on how this affects your billing cycle if you’re account is joining us from SSE in the thread below:
If you’ve noticed a billing error with your opening OVO statement, we’d recommend checking the meter readings used on this bill align with the final set of readings showing on the bill you received from SSE. Any issues with these meter readings might explain the out-of line charges. In which case our Support Team can start the process to get things corrected.
I hope this helps get things sorted for you both.
But this was not of our choosing, some of us prefer to pay quarterly you have taken our freedom of payment away. We should be offered the same contract as with SSE quarterly payments.
+1
But this was not of our choosing, some of us prefer to pay quarterly you have taken our freedom of payment away. We should be offered the same contract as with SSE quarterly payments.
Hi
I switched to OVO last year, from quarterly bills and no smart meters
Since being with OVO I now have smart meters and monthly bills.
For us it has been much better being able to see what we are using and keeping on top of bills. We have saved quite a bit of money just being better informed about our usage, particularly important when bills keep going up and dramatic increases for those on the price cap coming in October and almost certainly in January as we move to the currently planned quarterly price cap reviews.
The industry generally is moving towards everyone having smart meters and monthly bills,this isn't just OVO.
There are not many suppliers still offering quarterly billing and payments. If it is really important for you, EDF were still doing quarterly billing and payments for new customers the last time i checked a few weeks ago. You would need to call them to check if it is still available and any terms and conditions about paying etc.
Hope it works out whatever you decide.
Thank you for your message, it’s the not telling you before hand that I don’t like, we had no notification until we had our bill, no explanation as to why the change. No one explained that it would be monthly, it took me three telephone calls for someone to explain everything. One person at OVO said SSE had gone into administration. This isn’t correct, they are only going to have business accounts and not home accounts. But I’ll stick to my guns I still prefer quarterly bills ( even if it’s with a smart meter,) there are several energy companies that offer this which I’ll look into.
+1
Thank you for your message, it’s the not telling you before hand that I don’t like, we had no notification until we had our bill, no explanation as to why the change. No one explained that it would be monthly, it took me three telephone calls for someone to explain everything. One person at OVO said SSE had gone into administration. This isn’t correct, they are only going to have business accounts and not home accounts. But I’ll stick to my guns I still prefer quarterly bills ( even if it’s with a smart meter,) there are several energy companies that offer this which I’ll look into.
It is a fair comment, and i appreciate you prefer quarterly bills. The reason i mentioned EDF is at least they get similar good reviews to OVO overall. I appreciate you have had issues. They aren't doing online quotes but you can phone up. Just be careful you don't sign up with a supplier with bad customer reviews like Scottish Power if i were you.
https://uk.trustpilot.com/review/www.scottishpower.co.uk
https://uk.trustpilot.com/review/www.scottishpower.com
They are currently doing online quotes as i type and you can select quarterly direct debits
But honestly i wouldn't recommend them given the reviews.
As for quarterly bills in general, the worry i have is that once the Oct and January price cap rises kick in, we will regularly see quarterly bills over £1000 over winter for quite a few households. That feels to me like an eye watering amount of money for those trying to manage their money on a medium or low income.
Yes thank you I see your point, we decided to go with it for a while see how it works. It just something new and not chosen and we hate being told what We have to do. We prefer the choice 😀 but much appreciate your response.
We had no option but to join OVO, don’t like the way you keep asking for money , if its to be every month then I will read my meter on the last day of the month and send a meter reading. The way you do it at the moment is disgraceful as you send a bill before the end of the month then expect us to pay and once again you send another bill again at the end of the month asking for more money.
Hi ann6
its a never ending circle of emailing readings (unless you have a smart meter) another thing to think about, and remembering to go online to pay yet another thing to put on a reminder on our phone to reme,bet. They get you which ever way you go.
It seems to me that you get two bills a month from them one on the 19th asking for money and then again the end of the month asking for more money…..This company is dreadful...
That does sound a bit strange,
Have you double-checked the dates on each bill? You can also access and download these by logging in to your new OVO online account and heading over to the ‘Billing History’ pages.
Your monthly summary should be issued around the same date each month, so I’m wondering whether your initial bill might have covered a shorter than usual period. If you’re concerned about your billing schedule or want to check there’s no technical issues with your account we’d recommend highlighting this directly to our Support Team who can investigate.
I hope things are back on track soon for you.
You try getting in touch with support, no one wants to know….
OVO/SSE have been truly awful to deal with over the last year. They have managed to send me Final Demand letters even though there is a very large credit on y Electric. My Gas has also been estimated even though I now have 2nd generation smart meters installed by them.
I still can’t access my Gas account to update and get a rebate. The call centres have been massively unhelpful and it has taken around 8 months to get the Electric account sorted out. It is a truly dreadful service which has caused me a huge amount of stress. I am currently recovering from a stroke and OVO/SSE are not helping me at all.
Hi
You mention a gas account being estimated and an electricity account in credit - at OVO you only have one account, so if you’re joining OVO from SSE, these balances will be merged following final bills from SSE. Have you been advised of joining OVO, or are you switching to another supplier from SSE?
There’s SSE to OVO FAQs here.
Can someone please tell me how my account has lost credit?
Electricity credit was: 842.54
Since paying this months bill it’s now showing: 282.33
Where has the 560 gone?
Same for Gas, credit was: 644.17
After I paid this bill its: 246.24
Where has the 397.93 gone?
That’s best part of a grand that has disappeared from my credit. I called last month to advise I would be moving properties and was assured the credit would be paid out.
im usually charged 285 which is taken via direct debit. I can see even in January the most used was 185. How can this credit just disappear? When I am owed it. I can appreciate the energy prices are going up and I expect the usage to cost more moving forward but surely I can’t be charge retroactively for a price increase?
Where has this credit gone?
It seems an annual review has caused this to initiate a refund, the gas bill included the refund but the electricity bill didn’t show anything regarding the refund. As the electricity is more, it was so bill I looked into and was alarmed. Only looking at the gas bill did I see the refund
+2
We could probably make some sense of all this if you could post a snapshot of your bill, or bills. Sounds like you’re not on a duel fuel tariff, who are you with? No personal info, account number or anything, just let’s see the numbers.
Sounds like this mystery has been solved, Julia.
Can anyone explain this? SSE have just switched me to OVO. SSE was so simple. My DD came out each month and my £67 Government payment went into my bank 4 days later.
I now have OVO who are the most complicated service I have ever come across. I attach a shot of my current status. The most confusing is the £28.13 charges. What is that because the utility charges add up to £37.02. I am missing money. I also have not had my £67 paid into my bank either.
Confused.com help!
+2
You can see your charges as -ve which means they are a credit (OVO reduce your energy use by the £67 support payment) then the other £67 is a refund which should appear back in your bank account.
I know it seems complicated but that’s what they decided to do
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