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I can't register my account. I didn't receive any mail from the supplier. Now how can I get the reference number? I am currently using a key to pay for my energy.
 

Hi ​@Jinling ,

You need to call 0330 175 9669 to get set up if you haven’t already.

As you have a Key Meter that runs on PAYG, you cannot use online services.

Is there any way to register online.My English is not very good.Thanks 

Possibly. Try Live Chat via https://ovoenergy.com/help

But as you’re PAYG, you can’t register via self-service at this time.

I pay my bill by key not by receipt so I don't have receipt or mail thanks

Hey ​@Jinling,

 

As @Blastoise186 noted, traditional pay-as-you-go customers who pay by key do not have access to an online service. To gain online viewing functionality, these meters would need to be upgraded to smart meters.

 

 If you don’t have a smart meter yet? - Book today!

 

You might find these additional articles helpful

 

I hope this helps! 

 

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