I am a new customer of OVO and am having issues trying to get them to apply the government payment every month to my smart meter. I have been pushed from pillar to post with this and it has not been helping my mental health having to deal with so many people. All I have been asking for was a direct payment, not a voucher that I cannot use anywhere. If anyone could help me I would be so appreciative
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Not much we can do here I’m afraid as we can’t access your account. Try https://ovoenergy.com/feedback as your next option
Sorry for the issues you’re having,
You’ll need to contact Support for this issue, it sounds like you are with OVO PAYG or Boost Energy. Both have a webchat option.
I’d also advise getting added to our Priority Services Register, we can offer a number of additional services which may be of interest to you.
Hope this gets resolved as soon as possible.