After OVO didnt pay my 3rd quarter FiT payment and did t respond to email queries about the missed payment I eventually had to involve the Energy Ombudsman and the payment was made. In late March this year I received an email apology from OVO for the unacceptable service levels, an undertaking to improve those services and a goodwill cheque for £60.
I have never received the payment and emails are being ignored, again.
Do OVO think if they ignore people they will just go away?
Please call 0330 303 5063 for this one. They’ll sort you out. It’s option 4 if prompted.
That's exactly the same answer I got when I first came on here to try and get my FiT payment.
I tried ringing that number numerous times. The couple of times it was answered within 30+ minutes, I was cut off shortly after.
It doesn't fill you with much confidence when OVO don't appear to be able to post out a 'goodwill' cheque that they promised would reach me within 10-15 working days from 24 March. It perhaps shows that little 'goodwill' towards customers seems to exist.