I’ve had a new boiler installed in my home, we’ve gone from a 1970s ~60% efficient boiler (probably less) to a 94% efficient A-rated boiler. The old (G-rated?) water cylinder is now a C-rated thermal store.
So, the gas payments should be going down considerably, estimating a reduction of £500 a year. The OVO billing system doesn’t know this. I can only guess what the payments should be with some hints from my heating engineer. How does this get handled?
Best answer by Blastoise186
I have some good news for you, in more than one way. Firstly, since you’ve switched out the gas boiler for a new one, your gas usage will likely plummet quite a lot. This will also cause your usage to drop and you’ll begin to pay less too. By the time you reach the next Direct Debit Review, MyOVO should hopefully have enough data to have picked up on the changes and suggest a reduced monthly payment. It will then automatically apply the changes unless you object.
However, it may be possible for the Support Team to intervene sooner than that. If you let them know about the changes that you’ve made, they might be able to do some number crunching and attempt to calculate new estimates. If they agree to reduce the payments, they can also override the system and force it through.
Don’t worry though, you’ll only ever pay for what you actually use. All the rest will simply stay on the account and be carried over to future bills. :)