I’m an ovo customer and I’ve just been “upgraded” to the new website at https://smartpaym.ovoenergy.com/
In the new website I can’t find anymore the form for submitting meter readings?
How do I submit meter readings going forward?
I have smart meters installed by Ovo, but the gas meter has never been able to submit readings automatically (too far from the electricity meter) so I had to submit those manually every month, but this option does not seem to be available to me anymore unless I missed something.
Thanks for the feedback.
Best answer by Ed_OVO
Updated on 18/11/20: You can now submit manual meter readings on your online account, if you don’t have a smart meter or if this meter doesn’t send us your readings remotely.
If you’re not able to submit your opening meter readings, you’ll need to make sure to submit these within the 10 day window either side of your supply start date.
See the video below (also in this guide) for how to submit a meter reading in your online account