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How do I see my smart meter readings on my online account?

  • 9 November 2017
  • 8 replies
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Now I have a smart meter (which does not show me the meter readings for gas and electricity), can i obtain readings from my account online?
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Best answer by Tim_OVO 27 November 2017, 16:28

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I'll attach my questions to yours rather than start a new thread.

I am trying to understand my electric and gas usage in detail. That's the promise on which smart meters are promoted.

My little Pipit 500 is almost useless for this. It doesn't show meter readings at all. The graphs are difficult to read because the only y-axis value given is the maximum. And the history gets rolled up and lost: yesterday's hourly report has gone forever.
I would like two things:
- to be able to see current meter readings without going outside and reading the meter
- to be able to download a meter read history - hourly would be fine - so that I can do my own graphs and analyses.

Is there any way to do this?
OK... there is a long thread on this here
https://forum.ovoenergy.com/all-about-ovo-23/smart-meter-live-usage-api-58/index1.html
Hi there, I had my (electricity only) smart meter installed yesterday. I live in a 2nd floor flat, but all the meters are located on the ground floor. Engineer tried to connect IHD, but said that it's too far and it can't get the signal therefore he took IHD with him.

My meter readings suppose to be sent to OVO every half an hour but how can I see them without the IHD? Nothing shows in my online account.
Userlevel 7

Updated on 04/02/22 by Jess_OVO

Great to hear you’ve made the smart meter upgrade and are keen to see what usage the new meters been clocking!

You can see the latest reading that was sent by your Smart Meter on the ‘Meter Readings’ page of your online account:

 

 

Exact appearance may vary

For a full meter reading history head over to the OVO app (download for Android or iOS).

 

As well as the actual meter readings, you can also view some really useful usage graphs on both the online account and the OVO app - more advice in how to do this in the great guide below:

 

 

If you’d rather take a manual reading from your meter itself, follow the directions for your meter type below:

 Secure 'Liberty' S1 smart meter - On the meter you’ll find a number keypad - press ‘9’ to take the reading on the gas meter and for single rate electricity meters. If you’ve got an Economy 7 (two rate) electricity set up, press ‘6’. 

 

S2 Aclara smart meter, press  on your electric meter and TOU rate 1 will be the reading. For Economy 7, TOU rate 2 will show the other reading. For the gas meter press ‘C’ to wake up, then ‘C’ to access the menu. Use ‘B’ to scroll and ‘C’ to select the reading option.

 

OVO member but not got a smart meter yet? - Book today!

 

Interested but not yet an OVO member? - Check out our plans!

 

Many thanks for help.

Rivershill
Userlevel 7
Hi there, I had my (electricity only) smart meter installed yesterday. I live in a 2nd floor flat, but all the meters are located on the ground floor. Engineer tried to connect IHD, but said that it's too far and it can't get the signal therefore he took IHD with him.

My meter readings suppose to be sent to OVO every half an hour but how can I see them without the IHD? Nothing shows in my online account.


Hey waxswaxsmax

The IHD doesn't show meter readings anyway, so you haven't lost out on anything there. If you need to check your readings, you can do this by pressing button 9 on the meter itself.

As the Smart Meter is set up to send every 30 minutes, you shouldn't need to take a reading anytime soon. Once you get your first bill from OVO, you should be able to access your online account with your laptop or via our App.

Hope that helps.

Darran
I am a current user for about 3 years. I had a smart meter installed in December 2015. I am now moving to another supplier ( though I may well be back, I do like OVO - but their price was cheaper!) I am wondering how I now take manual readings? There is a new box within my old electricity meter cupboard, but it doesnt seem to have any figures on it that constitute readings. My old Gas box (outside) also seems to be 'dead' - ie no readings on it.

I have the 'In' house box, which shows up to date usage, but I dont see anywhere on it that gives figures that might be the equivalent of a 'reading' for either the gas or electricity.

Can you help please??
Userlevel 5
Moved your comment over here @Rosiesno1 a the best answer on thie topics answers your query. :)

Lucy

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