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How can I view my historic bills after my account is moved from SSE to OVO?

  • 11 January 2022
  • 7 replies
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Userlevel 1

I've been moved from SSE, and received a letter from SSE some weeks ago saying would be a simple process of receiving final bill from SSE then go to ovo. Today received email from SSE to view bills, tried logging on got diverted to create ovo account, logged in and no sign of any bills whatsoever, not impressed by this, bring back SSE!!!

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Best answer by Jess_OVO 13 January 2022, 13:37

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Userlevel 7
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Hi @TreacleTreacle ,

Sorry about that. I’m Blastoise186, one of the forum volunteers here. I don’t work for OVO or SSE myself, but I do know about the migration and I think I can help you solve this one.

Now that you've created your online account in MyOVO for OVO, you should be able to access your old SSE online account again for around six months from now, and that’s where your SSE Final Bill will be. Try going to https://my.sse.co.uk/ and login there with the same login details you used with SSE, it should work now. Please make sure to retrieve anything you want to keep as soon as possible while you still have the chance. Once the six month grace period expires, your SSE account will be locked and archived, after which you’ll no longer have access to it.

I’m afraid your old SSE bills also can’t be migrated to MyOVO as SSE is still considered a different supplier and bills from that side have to remain there. Sorry for any confusion! From now on though, any OVO bills will show up in MyOVO, via the web version and mobile apps.

It sounds like there could be room to improve the instructions though, so I’ll ask @Tim_OVO and @Jess_OVO about feeding this back to the teams, just in case they're able to make some adjustments. If you’re still having trouble though, there’s a dedicated team handling former SSE customers who’ve recently migrated to OVO. If you call 0345 071 7972 you should be able to get straight through to them. The lines are open 8am to 6pm Monday to Friday. They’ll also be able to discuss any other concerns about your account, should you have any.

As for SSE, they actually had been planning to leave the retail energy market for sometime and while SSE Energy Services is now owned by OVO Group (with permission to use the name and branding for now), the rest of the SSE Group remains under SSE Plc ownership. They actually attempted to sell the retail division to Npower a few years ago (2017 if memory serves), but it fell through and eventually OVO reached an agreement in 2019 to take on the retail division instead.

If you need a hand with anything else, feel free to stop by anytime. We’ll help you out as best we can.

Userlevel 1

Thanks for your reply, but tried that SSE link and directs me to ovo saying my electricity account inactive, doesn't even mention my gas account. I shall have to ring SSE to speak with them

Userlevel 7
Badge +3

Strange. It should be possible to get back in temporarily…

You’ll need to speak to OVO though, rather than SSE as your account is with OVO now. If you use the dedicated number I’ve provided, you’ll get through to the right team who can access both accounts more easily than the main support teams of either side. If you call SSE directly, you’ll probably just get redirected to OVO again.

Userlevel 7

Sorry for the confusion caused by this re-direct message when trying to login to your SSE account, @TreacleTreacle.

 

As our community volunteer, @Blastoise186, has mentioned this should be accessible for at least 6 months following the move to OVO so sounds like there’s some pesky tech bugs about. I’ve passed your comment on to the tech team but would also suggest getting in touch with the dedicated SSE migration team who should be able to help you access that final SSE bill.

 

Let us know how you get on :slight_smile:

Userlevel 1

I've spoken with someone today and they have emailed me my latest bills, so at least I can view them now. 

Userlevel 1

Go to the SSE App and log in, it tries to direct you to OVO but see top of page as below:

 

 

Userlevel 7

Top tip there on accessing your previous SSE bills, @Golferbell - Just a heads up that I slightly edited the screenshot you posted to make sure no personal details were shown.

 

I’ve also been advised by the team that when your account is moved from SSE to OVO we’ll also migrate your SSE statements (up to 2 years worth depending on when you joined SSE), these will line up to the point your account was moved to OVO.

 

To view these via your OVO online account just head to the ‘Billing history’ menu option:

 

Exact appearance may vary

 

If you notice any missing statements or billing inaccuracies we’d encourage you to raise this to the dedicated migration Support Team on 0345 071 7972. This team also have access to view this billing history to investigate any possible issues. 

 

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