How can I top-up my new prepayment smart meters? I'm off supply!

  • 11 May 2022
  • 1 reply

No electricity in the house new smart meter no emergency credit left and no top up card how can I top up 


Best answer by Jess_OVO 12 May 2022, 12:26

View original

1 reply

Userlevel 7

Hi @Chris ball and welcome to the OVO online community,


Sorry to hear about the difficulty getting topped up and on-supply following your house-move. Just to check, as you’ve got a prepayment smart meter there have you been in touch with our PAYG sister company, Boost? 


They should be able to get a new account set-up and advise how to get topped up. You can find their contact details here.


Hope this helps.