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How can I top-up my new prepayment smart meters? I'm off supply!

  • 11 May 2022
  • 1 reply
  • 93 views

No electricity in the house new smart meter no emergency credit left and no top up card how can I top up 

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Best answer by Jess_OVO 12 May 2022, 12:26

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Userlevel 7

Hi @Chris ball and welcome to the OVO online community,

 

Sorry to hear about the difficulty getting topped up and on-supply following your house-move. Just to check, as you’ve got a prepayment smart meter there have you been in touch with our PAYG sister company, Boost? 

 

They should be able to get a new account set-up and advise how to get topped up. You can find their contact details here.

 

Hope this helps.

 

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