Hope someone can clarify what should be a straightforward question.
Every year I review my energy usage as part of sorting out my contract for the following year. Whilst this year it’s somewhat different and we’re all advised to sit tight, I don’t seem to be able to get an accurate figure for my 2021 usage.
Just before New Year I rang to discuss options and and asked what my 2021 usage figures were and was told 11,901 Kwh electricity and 16,387 Kwh gas.
Today I looked at my online account details and the Usage tab on the website reads 1785 Kwh electricity and 13,813 Kwh gas.
I also looked at what plans were available and at the top of the page it has my 2021 usage figures as electricity 1567 Kwh and gas 10957 Kwh.
So I’ve got 3 different figures for my usage, even though I’m on a smart meter and not withstanding a figure of 16,387 Kwh for gas feels wrong given that it’s a 40% increase on previous figures and I spent all of 2021 living away from home during the week so using very little gas. Which of the figures am I supposed to believe? I never had these issues when I was on my old analogue meters which I read monthly!
Best answer by Jess_OVOView original