Have the rates been published for October (P/KWh and Standing Charges - not just the average cap?) I’m sure I saw them on the website at one point but I can’t see them now. IIRC electrickery is going to be someting like 50p /KWh? Just trying to get my direct debit more or less correct.
Best answer by Emmanuelle_OVO
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+1
The new rates are likely to be these. Suppliers are given a little wiggle room within the maximum levels. DD from October for 3 months .
| VAT inc | VAT inc | |||
| Electricity | Maximum standing Charge per day £'s | Maximum charge per kWh if maximum standing charge applied £'s | ||
| North West | 0.4326 | 0.5132 | ||
| Northern | 0.4993 | 0.5009 | ||
| Yorkshire | 0.4955 | 0.5088 | ||
| Northern Scotland | 0.5107 | 0.5092 | ||
| Southern | 0.4441 | 0.5207 | ||
| Southern Scotland | 0.5066 | 0.5161 | ||
| N Wales and Mersey | 0.4860 | 0.5383 | ||
| London | 0.3316 | 0.5365 | ||
| South East | 0.4268 | 0.5316 | ||
| Eastern | 0.3894 | 0.5291 | ||
| East Midlands | 0.4577 | 0.5087 | ||
| Midlands | 0.4915 | 0.5157 | ||
| Southern Western | 0.5264 | 0.5171 | ||
| South Wales | 0.4917 | 0.5182 | ||
| GAS | Maximum standing Charge per day £'s | Maximum charge per kWh if maximum standing charge applied £'s | ||
| North West | 0.2849 | 0.1475 | ||
| Northern | 0.2849 | 0.1463 | ||
| Yorkshire | 0.2849 | 0.1467 | ||
| Northern Scotland | 0.2849 | 0.1470 | ||
| Southern | 0.2849 | 0.1488 | ||
| Southern Scotland | 0.2849 | 0.1470 | ||
| N Wales and Mersey | 0.2849 | 0.1477 | ||
| London | 0.2849 | 0.1494 | ||
| South East | 0.2849 | 0.1472 | ||
| Eastern | 0.2849 | 0.1474 | ||
| East Midlands | 0.2849 | 0.1466 | ||
| Midlands | 0.2849 | 0.1476 | ||
| Southern Western | 0.2849 | 0.1485 | ||
| South Wales | 0.2849 | 0.1482 |
Thanks - really helpful.
I’d better cancel my Holiday to Clacton - piggy bank will be empty
Very helpful thank you.
So that's approx 80% increase which I kind of expected, but what I didn't expect was for my DD to go from £74 to £180 pm to cover the increase, I'm not great at maths but that's a way more than 80% increase per month!?
+1
You have to bear in mind that the Direct Debit is meant to see you through a whole year, not just three months. OVO might be setting it higher now to help you build up some extra credit for reasons like expected usage being higher than previously predicted, or to help with the upcoming price caps in both October and January.
They put people's DD's up before they've released the new price rises so how can they predict that I am going to be nearly £780 short after putting my DD up from £74 to £120 plus I'm £170 in credit.....
Why am I more charged than the price cap per kwh/daily standard charge?
I am on a standard tariff for over 10 years. Never subscribed to a “green” deal. I have noticed 5 weeks ago that I am charged over £0.29 per kwh and over £0.50 daily. I have checked my bills back to April 2022 when these unit prices were introduced. After checking the Ofgem site it appears that the max charge, for this period should be £0.28 kwh and £0.45 daily.
From Ofgem Web Site “
Last price cap period
(1 April - 30 September 2022)
£0.28 per kWh
Daily standing charge: £0.45
===========================
Another question is why do I not get an answer from OVO customer service, I tried:
-Is there anybody who can explain why I am charged more than the CURRENT price cap for the period 04/2022-09/2022 ?
Hey
Welcome to the OVO Online Community.
The prices you’re paying for your energy may be changing in October. For all the up to date advice, see this page dedicated to the Energy Price Guarantee. We’ll keep that page updated with any changes as and when.
If you pay by Direct Debit, we’d recommend you leave this unchanged until any price changes have been made in October. That way you know you’re paying the right amount.
If you don’t have a smart meter that sends us your readings remotely every day, we’d recommend you submit a manual meter reading this week or next via your online account.
We’ve also got a page with FAQs dedicated to the Energy Bills Support Scheme.
And OVO’s Customer Support Package: everything you need to know
Hope this helps
As I understand it, in London, the cap will be:
Electric 38.66p per kWh Gas 11.31p per kWh
Standing charge 38.49 electric and 33.54 Gas per day
Hopefully you will publish exact rates very soon - the price cap “averages” are not helpful.
Why is my standing charge higher than the price cap
+1
Actually, it might not be above the price cap at all.
The price caps are just averages, if you’re in a more expensive area, your charges would be higher. The price cap until the 1st October 2022 also does NOT apply to fixed rate tariffs.
Hey
Sorry for the issues you’ve had.
Are you able to send a link to the webpage from OFGEM you are referring to?
Are you paying by direct debit? From the OFGEM website it advises “From 1 April the equivalent per unit level of the price cap to the nearest pence for a typical customer paying by direct debit will be 28p per kWh for electricity customers and 7p per kWh for gas customers.”
Prices are cheaper for those paying by direct debit. Taken from the OFGEM website “Customers who pay by standard credit (cash or cheque) pay an additional £130 based on the higher cost for energy companies to serve them.”
We have a great FAQ page about the price increases and what OVO are doing to help which you may find helpful:
The prices you’re paying for your energy may be changing in October. For all the up to date advice, see this page dedicated to the Energy Price Guarantee. We’ll keep that page updated with any changes as and when.
If you don’t have a smart meter that sends us your readings remotely every day, we’d recommend you submit a manual meter reading this week or next via your online account.
We’ve also got a page with FAQs dedicated to the Energy Bills Support Scheme.
And OVO’s Customer Support Package: everything you need to know
Hope this helps
Hey
Thank you for your question.
We’ll be in touch with all of our customers affected by the Energy Price Guarantee with information about how this will affect them.
For the time being, the advice remains:
For all the up to date advice, see this page dedicated to the Energy Price Guarantee. We’ll keep that page updated with any changes as and when.
If you pay by Direct Debit, we’d recommend you leave this unchanged until any price changes have been made in October. That way you know you’re paying the right amount.
If you don’t have a smart meter that sends us your readings remotely every day, we’d recommend you submit a manual meter reading this week or next via your online account.
We’ve also got a page with FAQs dedicated to the Energy Bills Support Scheme.
And OVO’s Customer Support Package: everything you need to know
Hope this helps.
Hey
Welcome to the OVO Online Community.
I can see
As advised in this similar thread:
The prices you’re paying for your energy may be changing in October. For all the up to date advice, see this page dedicated to the Energy Price Guarantee. We’ll keep that page updated with any changes as and when.
If you don’t have a smart meter that sends us your readings remotely every day, we’d recommend you submit a manual meter reading this week or next via your online account.
We’ve also got a page with FAQs dedicated to the Energy Bills Support Scheme. And OVO’s Customer Support Package: everything you need to know
Hi no I am not paying on demand I have the simpler energy and pay by DD on the Martin Lewis money show last night it showed the Standing charge set by Ofgem a lot lower . OVO are double. Just wanted to know why . We are low energy elec users
I've just received an email from OVO this morning. The latest unit prices quoted for Economy 7 tariff in the South West Area from October 1st are:
Standing Charge: 52.73p
Day rate: 39.68p
Night rate: 19.05p
The Night rate has actually reduced from a previous: 20.07p
Hey
Thanks for your response.
Can you send a screenshot of the standing charge and unit rates you are paying so we can take a look into this for you. You can find this information on your Online Account.
Let’s get to the bottom of this!
Andrew are those VAT Inc or VAT ex?
Hey
Thank you for your response.
The Government has bought in the Price Cap Guarantee, which caps the prices at £2,500 for an average home. But it will still be higher than the cap introduced by OFGEM in April. If you were sent those rates today or last night those will be your new rates.
The prices you’re paying for your energy may be changing in October. For all the up to date advice, see this page dedicated to the Energy Price Guarantee. We’ll keep that page updated with any changes as and when.
If you don’t have a smart meter that sends us your readings remotely every day, we’d recommend you submit a manual meter reading this week or next via your online account.
We’ve also got a page with FAQs dedicated to the Energy Bills Support Scheme. And OVO’s Customer Support Package: everything you need to know
Hope this helps.
+1
It is correct. You are in the south west area with the highest standing charges. The lowest is London @ 33.16p. You unit rate would have been 51.71p but for the EPG. Average rates used in the media can lead to some serious misconceptions
The EPG has not changed the OFGEM standing charges published for the October 2022 price cap, although the unit rates have been superseded.
+1
This table from EDF (take a bow) sets out their charges. Other suppliers will be very similar.
Andrew are those VAT Inc or VAT ex?
They are inclusive of VAT at 5%.
Come on Ovo, publish the tariff as I believe you are required to do under your “Duty to Supply” obligation set by OFGEM. Saying you will be writing to customers in the coming weeks is not good enough.
If people do not hear their details before 1 Oct I hope they complain to OFGEM, I might well consider it.
+2
Come on Ovo, publish the tariff as I believe you are required to do under your “Duty to Supply” obligation set by OFGEM. Saying you will be writing to customers in the coming weeks is not good enough.
If people do not hear their details before 1 Oct I hope they complain to OFGEM, I might well consider it.
Vote for this
Thank you for your reply.
Here is what it says on the ofgem website:
| Last price cap period (1 April - 30 September 2022) | Current price cap period (1 October - 31 December 2022) | |
|---|---|---|
| Electricity | £0.28 per kWh Daily standing charge: £0.45 | £0.52 per kWh Daily standing charge: £0.46 |
Here is the link:
https://www.ofgem.gov.uk/check-if-energy-price-cap-affects-you
I have found something which may explain the problem which is a very small print under the table on the ofgem website which states “*Rates are averages and will vary by region, payment method and meter type. Contact your supplier for personalised information.”
Now I could not find ANYWHERE on the ofgem website a list showing the “by region” capped price…. I am onto ofgem on this missing information or “hidden” information and will try to provide further updates….
BTW After contacting OVO I still have no explanation received about the “by region” cap….. When it used to be SSE the customer service was at least 10 times better….
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