Question

does your Ovo app work?

A
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When I log into my OVO app it keeps coming up with ‘somethings wrong’ yes and it doesn't seem to get fixed?

10 replies

Blastoise186
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Userlevel 7
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I need to know more than that to be able to advise I’m afraid.

What device do you have and what’s the OS version for example?

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A
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I phone 6 plus wit 14. 4.2 software...

Blastoise186
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Ok. Try reinstalling the app as that might help.

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Emmanuelle_OVO
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Userlevel 6

Hey @AWalker,

 

Any luck following @Blastoise186’s advice? 

Renewable Energy? Big Fan.
A
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No..says cannot grab my account information?

Blastoise186
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Userlevel 7
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Ok, this sounds like an account specific issue. I’d suggest contacting Support via https://help.ovoenergy.com for this one then.

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BPLightlog
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Userlevel 7
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@AWalker I'm surprised that you have iOS 14 on an iPhone 6 plus. I thought the 6 had a limit of iOS 12 - although that should still be ok for the OVO app

The answer is 42 - for anything else bring data
Blastoise186
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Userlevel 7
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@AWalker I'm surprised that you have iOS 14 on an iPhone 6 plus. I thought the 6 had a limit of iOS 12 - although that should still be ok for the OVO app

 

I maintain records for that. iPhone 6/6 Plus has not received iOS updates beyond iOS 12.

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BPLightlog
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Userlevel 7
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Well if the 14.4.2 was the app version, the latest is 16.4.0 and the iOS check is still needed - iOS 12.0 is a minimum for the app

The answer is 42 - for anything else bring data
Blastoise186
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Userlevel 7
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It’s also worth noting that iOS 12 is currently the oldest iOS version supported by the OVO Energy app. A future app update may require iOS 13 or later - and will prevent you getting the update if your device can’t get that iOS version.

Securing energy by zapping security bugs... For that is The Blastoise Way!

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