When I log into my OVO app it keeps coming up with ‘somethings wrong’ yes and it doesn't seem to get fixed?
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I need to know more than that to be able to advise I’m afraid.
What device do you have and what’s the OS version for example?
I phone 6 plus wit 14. 4.2 software...
Ok. Try reinstalling the app as that might help.
Any luck following
No..says cannot grab my account information?
Ok, this sounds like an account specific issue. I’d suggest contacting Support via https://help.ovoenergy.com for this one then.
I maintain records for that. iPhone 6/6 Plus has not received iOS updates beyond iOS 12.
Well if the 14.4.2 was the app version, the latest is 16.4.0 and the iOS check is still needed - iOS 12.0 is a minimum for the app
It’s also worth noting that iOS 12 is currently the oldest iOS version supported by the OVO Energy app. A future app update may require iOS 13 or later - and will prevent you getting the update if your device can’t get that iOS version.