Best answer by Nancy_OVO
View originalDo OVO send engineers out to take manual readings from smart meters?
That sounds like a load of 💩 I have never had anyone knock at my door ever since I had my smart meter installed. I think you did the right thing.
Updated on 07/09/23Â by Abby_OVO
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Sorry for any confusion or distress that’s been caused by the recent meter reader visit.
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Even if you’ve got a smart meter installed, we are required to carry out certain checks on your meter every 1 - 2 years. We use ‘Morrisons Data Services’ to carry out these checks so you if you’re concerned you can ask the visiting meter reader for some ID to confirm this.
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If you qualify for extra services as part of our Priority Service Register (for our member’s who may require extra support) you can also set a personal password so in future all visiting engineers will confirm this to you, giving you an added sense of security. Read more about this and find the application form here. Â
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Hope this helps put your mind at ease.Â
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I am happy to provide a reading myself if that helps to check whether the data you are receiving is accurate.
As for the general check up, this is just basic checks to make sure the meter is functioning and providing a meter reading. If there is a problem with the meter, they'd report back with the details, and we'd take action from there.
Thanks,
Ed
I am glad I found this topic, because I just had a meter reading guy here. What is the point of that? Last time he only read the gas meter, and I guess now he is back to read the electricity meter. I never had so many meter reading visits before I got a smart meter.Â
Anyway, I missed him. They ask for a manual reading. Is that advisable, or will it confuse the OVO metering infrastructure? In My OVO, I cannot enter manual readings, which seems much more logical.Â
Hiya
That should be fine. Submitting a manual reading won’t confuse the system. With a smart meter active, you can’t submit manual readings yourself unless there’s been five days with no comms, but you can get the Support Team to help out if needed. They can pull instant readings and then submit those on your behalf by using an override.
It’s unusual that you’re getting so many visits though...
Yep
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It’s not only to take a reading. It’s to check on the overall health of the meter, the meter board and box, to check if it’s been tampered with, or if any of the records or details are out of date.Â
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I like to think of it as a proactive measure that aims to avoid issues down the line, which might seem like a rarity for anyone working in this industry!Â
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