Updated on 25/05/21 by Jess_OVO
If you’re a Pay monthly customer on a fixed plan, you’ll pay for your energy by a Direct Debit, a month in advance. This is set up when you first join and amount you pay will be calculated based on the information you give before you switch. As the amount you use may change, we’ll regularly check that the payment amount is enough to cover your energy costs and leave you with a clear balance at the end of your plan.
Check out our Direct Debit “check in” process here or watch the video below for more info -
There’s also some really helpful advice here in understanding the calculation we carry out when checking your Direct Debit amount -
There’s more great Direct Debit info on our Direct Debit - FAQs.
How easy do you find these Direct Debit calculations?
Got it sussed or still got questions? - Comment below, we’d love to hear how we can improve our Direct Debit process!