Tutorial

Changing your Direct Debit date on your online account or OVO app

  • 1 October 2021
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Changing your Direct Debit date on your online account or OVO app
Userlevel 7

Updated on 14/04/22 by Jess_OVO

 

Had a change of payday or just want to rearrange when we collect your monthly Direct Debit? You can easily get this updated by logging in to your online account or OVO app (download for Android or iOS).

 

Exact appearance may vary

 

From here, head on over to the ‘Payments’ menu option.

 

Exact appearance may vary

 

You’ll just need to scroll down slightly to see this box.

 

Exact appearance may vary

 

This will give a handy reminder of what date your payments are currently being taken, as well as the option to ‘Change Direct Debit date’.

 

Exact appearance may vary

Click the drop-down menu to select the date you’d prefer your payment to be made. It’s worth bearing in mind that any changes made in the next 5 working days won’t take effect until next month.

 

Once selected you’ll see this message.

 

 

Here it confirms the date you selected, as well as your next scheduled payment date. These may be different if your next payment date falls on a weekend (as in the example above).

 

You’ll receive an email notifying you of this change and this will also be reflected on the Direct Debit info shown if you refresh you Homepage.

 

Bish!Bash!Bosh! Payments adjusted without even needing to call. :smiley:


2 replies

Hi there, my direct debits come out my bank on the 1st of the month, at the moment i am able to change the amount on my ovo account so that it’s more in line with the recommended amount. My question is, throughout the year, when is the kinda latest date of the month i can do this for it to have changed in time for the 1st?

Userlevel 7
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Howdy @Ian Phillips !

For this one, I’d recommend doing it at ideally least 11 days before the next payment date to allow OVO enough time to sort out the paperwork behind the scenes. For the absolute safest play, make the changes by the 15th of the month.

It’s worth noting however, that OVO also does this action automatically every six months on your behalf. If OVO thinks you’re massively overpaying, the system will attempt to force your payments down by itself so you don’t have to.

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