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My husband. has died and on the phone with an operative from south africa I told her this and that I simply needed to change from his name to mine as ecerything was in my name anyway, the emails, the DD etc. she told me to cancel the DD which I did although I emphasised that it was still working after his death 5 months ago .

The account then vanished completely and I am unable to access anything.

I have written to OVO but no reply other than the usual acknowledgement .

WhatsApp kept me waiting 2 and a half hours so I then lost the slot!

The whole thing is a nightmare.

The woman in Africa said she would phone this morning at 9am and has not.

What can I do other than now contact the Meia with whom I do have some good contacts

 

They do have a dedicated team for such things 

 

I’m so sorry to hear this ​@E M Velarde.

BPLighlog has given some helpful advice here. Our dedicated team should be able to assist:
 

They do have a dedicated team for such things 

 

If the person that recently passed way had an OVO account, we appreciate you may not want to speak to us on the phone right now. If this is the case, you can follow this link to fill out an Online Form . You can also contact our call our dedicated team on 0330 175 9683 (Monday to Friday 9am-5pm) or email bereavement@ovoenergy.com.

 

If you’re the executor of the estate, you can help us by gathering the following details before you call:

 

  • The date the person passed away
  • Your contact details
  • Your bank details, if you plan to take over the account
  • Meter readings

Please let us know how you get on


 

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