Marched - Moved against our will to OVO from SSE and put on a ridiculously high DD. When reduction requested, told by OVO that credit had to be at least 1 month’s DD at all times - lie number 1.
End of May, finally got OVO to agree to a reduced DD - was actually offered a lower one but both sides agreed on a monthly figure - confirmation email received following day.
Following week, OVO send an email stating that the DD is too low and has to be increased from 1st July. Emailed back same day saying DD will remain as is and referring them back to telephone call.
Yesterday, get a response from OVO agreeing DD will remain as is and 3 month exemption from review has been placed on account.
Today get an email from OVO stating DD has been amended AS WE DIDN’T GET BACK TO THEM, and it has actually been increased to a higher amount than they stated it would.
Cancelled DD. Am currently writing a complaint asking for a full explanation, a full apology and compensation for their complete lack of competence.
Anyone else had the same really shambolic level of customer service?