Question

All of my cost data has dissapeared on the app and on the desktop.

  • 19 March 2023
  • 4 replies
  • 44 views
G
Rank

Looks like we couldn’t find some of your usage data

 

We’re missing some data for the selected unit, try another unit or period of time

 

 

I am getting this message for the last couple of weeks now. All of the cost data has disappeared. Any clues please?

4 replies

BPLightlog
Rank
Userlevel 7
Badge +2

Hi @Geoff_S are your meter readings up to date? You can check via your account. 
https://account.ovoenergy.com/meter-readings

If they are smart meter readings they do occasionally lose connection. 

The answer is 42 - for anything else bring data
Emmanuelle_OVO
Rank
Userlevel 6

Hey @Geoff_S,

 

Sorry for the issues you’re having, 

 

Hi @Geoff_S are your meter readings up to date? You can check via your account. 
https://account.ovoenergy.com/meter-readings

If they are smart meter readings they do occasionally lose connection. 

 

If we’re in communication with your meters or have up to date reads but it’s just an issue with the usage graphs, to re-assure you, you’ll still be being billed accurately. You can check your statements in the meantime for usage information. 

 

We’ve seen a number of customers on the Forum with this issue and it’s been reported internally. This should hopefully be resolved soon. 

 

Let us know when the usage information comes back. 

Renewable Energy? Big Fan.
G
Rank

Hey @Geoff_S,

 

Sorry for the issues you’re having, 

 

Hi @Geoff_S are your meter readings up to date? You can check via your account. 
https://account.ovoenergy.com/meter-readings

If they are smart meter readings they do occasionally lose connection. 

 

If we’re in communication with your meters or have up to date reads but it’s just an issue with the usage graphs, to re-assure you, you’ll still be being billed accurately. You can check your statements in the meantime for usage information. 

 

We’ve seen a number of customers on the Forum with this issue and it’s been reported internally. This should hopefully be resolved soon. 

 

Let us know when the usage information comes back. 

Ah, thanks for the replies.

 

It’s been going on for a while now but I’ll see how it goes and keep an eye on it.

 

I would say though that an application that is fundamentally designed to show usage and cost, but doesn't actually show the cost, is a bit poor. Especially as it used to show detailed cost! Your systems people really need to get a grip in my opinion.

Emmanuelle_OVO
Rank
Userlevel 6

Hey @Geoff_S,

 

If it’s been going on for a while, I’d advise contacting Support as it sounds like a tech issue on your account.

 

Keep us posted with how you get on. 

Renewable Energy? Big Fan.

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