Best answer by Max_OVO
Hi, I spoke to someone on the phone two days ago and set up a direct debit and chose a pay monthly option for my new home. I was told I would receive a confirmation email to set up my account online and review what I signed up but I still haven't got this and it's been two days. Please could you tell me when you will send the confirmation email so I can set up an account online? I want to do this before my direct debit comes out so I can check it's all accurate and give most up to date meter readings. Thank you
Thanks for your question and welcome to the forum.
I've changed the title of this topic and added some tags, to make it easier for other users to find.
If you've moved into a property we already supply and contacted us to set up an account, it normally takes around 5 working days for this to be done and the welcome email/letter sent.
If you haven't received an email by next Wednesday or need it sooner, please send a PM to
@Lucy_OVO or @Tim_OVO with your name, full address and date of birth.
Max View original