Hi, I have just moved into a property which you supply. I want to submit my readings and fix my bills but the suggested price is £129 a month. This seems very high as there is only myself in the property. Is this just an estimate that will change once I submit my meter readings?
Best answer by Nancy_OVO
Hi @Ashleigh65 - Your Direct Debit suggestion will be based on previous average consumption at the property. If your usage ends up much less than this, then your payments can absolutely be amended to reflect this. Be sure to submit monthly meter readings so we can get an accurate idea of your usage.
To begin with, we can set you up with a more general Direct Debit amount if you'd like to agree to a fixed tariff. The customer services team will be able to help you with this if you give them a ring on 0330 303 5063. Our opening hours are 8am-6pm Monday to Friday.
It's worth mentioning that most of our tariffs are fixed price, meaning the amount you pay per KWh will stay the same. Your Direct Debit amount is a projection of what we think you'll spend per month based on these prices and your average consumption.
Hope this helps,