I have registered online with the moving home option and selected Simpler energy monthly tarrif.
I have registered my details online however it doesn't show me any option to view my smart meter online. I would like to find out details of my smart meter usages online to see what we are spending and if its correct. Also, if we spend less on the smart meter, will this be deducted by the monthly tarrif, or will it show as credit?
Best answer by Nancy_OVO
Thought I'd jump in here to offer some help. Have you received a "welcome email" from us confirming your account's been set up? If not, something may have gone wrong in the process of setting up. If this is the case, I'd advise giving the team a ring on 0330 303 5063 so they can sort it out for you.
If you've had the welcome email, then you should be able to log into your online account here. If its your first time doing so, click "first time logging in" to set up a password.
If you spend less than your Direct Debit amount, the remainder will sit in your account as a credit balance. If this builds up over time, you can reduce your Direct Debit or claim a refund.
Let me know how you get on!