Can anybody tell me what to do, I need to give new meter reads. It all seems rather confusing on their website I might just switch to another energy company.
Best answer by Transparent
Your first Forum posting! Welcome! :8
I'm a fellow customer, as are most here, but I might be able to help.
Does the website registration problem manifest itself right from the start, or once you've entered your details?
Assuming you've actually taken the meter readings on arrival, you can always supply them by the more manual strategy of emailing them to firstname.lastname@example.org together with your postal address. At least that creates a written record with a time/date stamp whilst the online registration gets sorted.
Please post back here to let us know how things progress.