I'm not disputing the money owed, I just want to understand how it will be taken.
I am in temporary accommodation so haven't been able to take Ovo with me as a supplier ie the money does need to be paid.
Best answer by Transparent
That's a good question!
The process for transferring meters to a new owner is laid down by Ofgem. OVO mustn't deviate from the agreed procedure.
There's no compulsion for the new owners to continue taking energy from OVO. As is laid down by the Consumer Credit Act, they have 14 days to opt out and move their business elsewhere.
Whether they remain with OVO, or they move, it is the responsibility of the Receiving Supplier to handle the exchange. As you have relinquished the supply, there is nothing you can do (or should do!) to hurry things along.
Beyond the statutory 14-days, there is another period defined by Ofgem (the Energy Regulator) during which the new meter registrations are implemented onto the National Database called ECOES. This takes just a few days whilst all parties receive an electronic Notification of the new owner Registration, together with the meter readings taken by them.
There is only a narrow window of time during which a party can raise an Objection. If the meter readings taken by the new owners match those you've given to OVO, then the process completes with OVO being given Notice to issue your Final Bill.
If the meter readings differ by more than a certain %age, then OVO can insist a Meter Reader attends the site. This protects you, their customer.
OVO can only take that last Direct Debit from you once you have actually received the Final Bill from them. It is clearly marked Final Bill.
You should leave your Direct Debit Mandate "live" at your bank until you've received the Final Bill and that last payment has been taken.
The entire process can take 5-6 weeks due to all the checks that have to be made, including mandatory anti-fraud checks on the new owners. It is quite likely that that OVO will take a further standard monthly payment from your bank in the meantime. This is normal... please don't call Customer Services to query it!
Depending on how much you are in arrears, that standard payment could even exceed the amount you currently owe to OVO. In that case, they will be crediting you back once the Final Bill is issued.
Most of this procedure happens without anyone informing you. So if hear nothing, don't panic.
Please feel free to ask for further advice here if you think something's going awry.