Best answer by Nancy_OVO
It sounds like we're supplying this property. If you're the current tenant, then you'd be responsible for gas and electricity costs while you're living there (unless arranged otherwise with a landlord or Housing Association).
I'd urge you to speak to the team about this so they can get an account set up in your name if necessary. You can reach them on 0330 303 5063 between 8am and 6pm on weekdays. The current wait time is just under 5 minutes.