Solved

How does OVO get the meter readings for my final bill after moving out?

  • 21 March 2019
  • 2 replies
  • 269 views

I moved out 13 days ago having taken photos of the smart meters. I couldn't find the right spot on the site to report the final meter readings to OVO. Now that I have, the site tells me that with smart meters I don't have to. I have reported my move with the leave date. Does OVO look back at that date in their records to come up with the readings for the final bill?
icon

Best answer by Nickinoo1985 21 March 2019, 19:15

The date you leave is the date you're billed to. With smart meters the read will be pulled automatically. A final bill can take up to 4-6 weeks to be produced, just to manage expectations.
View original

2 replies

The date you leave is the date you're billed to. With smart meters the read will be pulled automatically. A final bill can take up to 4-6 weeks to be produced, just to manage expectations.
Thanks, I thought it must be possible, just checking.

Reply