Our new house, which we are not moving into straight away is supplied by OVO, the vendors left no paperwork or anything, we only know its OVO from the form supplied by the solicitors. We are unable to read the meters as there are no numbers on them and we do not have a clue what to do next. I did put the poscode in a box on the website and said our payments would be double what we pay EDF in our current property!!!!!!! How do we find out what to do and can we speak to someone?
Best answer by Lucy_OVO
You have a few different options here. First of all, if you've bought the house and we supply it, you'll need to let the team know you've moved in by completing a Home Move here: https://www.ovoenergy.com/moving-home.
We can then get an account set up for you, run through your rates and Direct Debit amount and open your account. If you decide to switch away, that's okay. Find a supplier of your choice and initate the switch - we'll do the rest.
Hope this helps,