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Bought a new house, OVO is supplier but what do I do next?

  • 10 December 2018
  • 5 replies
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Our new house, which we are not moving into straight away is supplied by OVO, the vendors left no paperwork or anything, we only know its OVO from the form supplied by the solicitors. We are unable to read the meters as there are no numbers on them and we do not have a clue what to do next. I did put the poscode in a box on the website and said our payments would be double what we pay EDF in our current property!!!!!!! How do we find out what to do and can we speak to someone?
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Best answer by Lucy_OVO 11 December 2018, 16:17

Hey SingandPlay,

You have a few different options here. First of all, if you've bought the house and we supply it, you'll need to let the team know you've moved in by completing a Home Move here: https://www.ovoenergy.com/moving-home.

We can then get an account set up for you, run through your rates and Direct Debit amount and open your account. If you decide to switch away, that's okay. Find a supplier of your choice and initate the switch - we'll do the rest.

Hope this helps,
Lucy
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Userlevel 5
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Hey SingandPlay,

You have a few different options here. First of all, if you've bought the house and we supply it, you'll need to let the team know you've moved in by completing a Home Move here: https://www.ovoenergy.com/moving-home.

We can then get an account set up for you, run through your rates and Direct Debit amount and open your account. If you decide to switch away, that's okay. Find a supplier of your choice and initate the switch - we'll do the rest.

Hope this helps,
Lucy
OK, but we have not moved in, and do not intend to move in until the Spring, as there is a lot of work to do there and we still have a property to live in.

So, when we do move in we would quite like to transfer the existing contract we have already with EDF, which is fixed until April 2020 (and way better than any OVO deal) So if we stay with OVO until then will we have to pay exit fees?
Userlevel 2
You won’t be charged exit fees for moving house mid-contract, @SingandPlay! We’ll just close the account down and refund you any remaining credit.

We’re unable to move your current contract to your new property, so you’ll need to complete the quote and switch process again here: https://switch.ovoenergy.com/ (Once your your fixed tariff comes to an end with EDF, so you’re not charged exit fees from them).

You may find this topic handy: https://forum.ovoenergy.com/moving-house-101/i-m-moving-house-why-can-t-i-take-my-ovo-account-with-me-to-the-new-place-1213

Thanks,
Beth
I just moved into an OVO supplied property. Tried to switch to another gas and electricity provider but OVO objected to my switch. Who do I contact from OVO to understand why they objected to the switch? If the switch was objected because the previous tenant had debt with OVO, how do I let them know that I just moved in which means that I am not liable for their debt and so I should be allowed to switch gas and electricity provider?

Thank you.
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Hey @catherine888 - I've moved your post over here. More info on what to do if you've just moved in above.

It sounds like we've objected because you've not got in touch to let us know you've moved in yet. We'll be your supplier until you switch to your new company (which can take 3 to 4 week), so we'll need to grab some details from you in order to be able to send you a statement for this period.

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