Confused, any ideas?
Best answer by Tim_OVO
Updated on 29/09/2020:
If you submit a meter reading via your online account, and you’re advised that the meter reading is too high, these are the following possibilities:
- The readings used before have been estimated, and without a smart meter or regular readings, we use your annual average, we have a guide on this here. If this happens, it can look like large usage for the period since that estimated reading.
- The readings submitted by the previous tenant were wrong.
- Your usage is higher then expected. See our latest guide on this here
My advice either way is to get a smart meter fitted to avoid a repeat of any of the above.
For help and advice regarding a meter reading being wrong from the previous tenant, email in a photo of your meter to us and suggest we look at those submitted for the move in date: firstname.lastname@example.org. Or send us a message to webchat (via the Help Centre)