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What to do: no power supply, national grid confirm it's not a power cut, nothing odd on fuse box, OVO are shut


We currently have no electricity supply, the national grid says it's not a power cut as our meter is still on, and we need to contact ovo however there shut, checked fuse box and still nothing, any help please 

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Best answer by Tim_OVO 16 June 2020, 16:33

Not a great experience, @Gem44 - I hope it’s sorted by now!

 

Please see this step by step guide on what to do in a power cut

 

If it looks like an issue with the supply in the property, the next stage is to check the fuse box. If you’re in any doubt, hire an electrician! As a supplier, we’re only able to help with issues relating to the meter, and the power cables going into it from the cut out. This topic has more info. We also have some engineer/expert members here that might be able to advise @PeterR1947 @Transparent 

 

Lastly, if the fuse box is fine and you think it’s an issue with the meter, please call us when we’re open, Monday-Friday: 8am-6pm: 0330 303 5063. 

 

If we’re closed, dialing 105 is the next best action!

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Userlevel 7

Not a great experience, @Gem44 - I hope it’s sorted by now!

 

Please see this step by step guide on what to do in a power cut

 

If it looks like an issue with the supply in the property, the next stage is to check the fuse box. If you’re in any doubt, hire an electrician! As a supplier, we’re only able to help with issues relating to the meter, and the power cables going into it from the cut out. This topic has more info. We also have some engineer/expert members here that might be able to advise @PeterR1947 @Transparent 

 

Lastly, if the fuse box is fine and you think it’s an issue with the meter, please call us when we’re open, Monday-Friday: 8am-6pm: 0330 303 5063. 

 

If we’re closed, dialing 105 is the next best action!

Userlevel 6
Badge +1

@Gem44 I can think of a few things to try:

First of all, some meter boxes were fitted with a cutout switch between meter and consumer unit, has yours got one of these and if so, is it definitely switched on?

Your “fuse box”, is it a fuse box or a consumer unit?  If a fuse box I assume you have checked all the fuses are OK.  If a consumer unit are all the MCBs/RCDs all on?  Sometimes when they trip they dont go all the way down and a cursory glance might miss them.

Have you got one of those devices for checking if water pipes or wires are in walls?  If so, these can usually detect AC current so you could use it to see at what point the AC current disappears.

Finally, if you don’t consider yourself to be electrically competant, just call an electrician, don’t take any risks.

Userlevel 7
Badge +4

I’ve only just noticed that @Tim_OVO tagged me on your situation @Gem44.

Please give us an update…. assuming you have enough battery power to still do so.

It often helps if you can post a photo of your fuse-board/Consumer Unit. It saves you trying to use the right technical terms.

@Tim_OVO @PeterR1947 @Transparent thankyou for your replys all sorted now lightning had blew the fuse board 🤦‍♀️

Userlevel 7
Badge +4

Thanks for the update @Gem44

As it so happens, Surge Protection is one of my “specialist subjects”.  :slight_smile:

Have a look what I posted on the Forum just yesterday in response to someone who had a trip that disconnected the EV Charger.

If you’d like to protect your house against lightning and other surges on the electricity wires, please feel free to ask for further information.

Had a total power loss in home. Emergency electrician can’t find anything in house or fuse board wring. No trips. Can’t access the new meter we had fitted though to check it. 
 

no weekend/emergency number and looking at a weekend without gas or electricity 

 

any suggestions

Userlevel 7
Badge +4

Hi @radiorat ,

The Phones/Live Chat should be open now, please try the Support Team again and you should get through

Userlevel 7
Badge +4

Could we please have an update on your situation @radiorat ?

a: which Energy Supplier are you with? (This Forum is open to all!)

b: Are you on a credit meter with a monthly Direct Debit, or a pre-payment meter?

c: Can you confirm that gas and electricity were both lost simultaneously?

d: Why and when was a new meter fitted? And is it a Smart Meter?

e: What prevents you getting access to look at your meter(s)?

 

Thanks.

All sorted. The external feed line had ceased to function. Supplier is currently digging up paving and hopefully not too much paving to replace. They’ve put temporary feed in for now

Userlevel 7
Badge +4

Thanks for letting us know @radiorat .

So it will be your electricity Distribution Network Operator (DNO) who are undertaking that work. Which region are you in, or who is the company?

In case anyone else with a similar problem comes across this discussion in future, the hotline number for reporting a failed electricity supply cable is 105 regardless of your geographical location. This automatically connects you to the correct company.

When replacing cable it is usual to upgrade it to the latest/current specification. As more people will soon be driving electric vehicles, I anticipate you will get a 25mm² cable. That’s the cross-sectional area of each conductor.

Do you yet know, @radiorat if they are going to bring the new cable right up to your Service Fuse? That’s the large fuse-block with a metal-seal on it to prevent you removing it. They’re usually rated at 100A and will be close to the electricity meter.

 

Yes, all done today.

Hi

can anyone help , there is no power cut as I have checked with 1 neighbour, all electricity has gone off and meter is also off , any ideas what this can be?

Userlevel 7
Badge +4

Hey there @San001 !

Uh oh, that’s not good! Firstly, please can you call 105 for Electricity and 0800 111 999 for Gas. They’ll try to help you get the lights on again. Likewise, I can also assist to a degree.

The first thing I need to ask is who is your supplier please, along with whether you’re Pay Monthly or Pay As You Go. If you could also take some photos of your meters and pop those in your next reply, it will help me to assist you further.

Thanks

Userlevel 7
Badge +4

As this is also what I consider an emergency scenario, I will monitor this thread more actively than I usually do. As such, I will check on this thread roughly every 15-20 minutes until you confirm that the power is back on or that you’ve been able to make arrangements. I will not reply every single time I check the thread to avoid flooding, but I will be here.

Please make sure you’re Subscribed to this thread using the Subscribe option below your first post. The star should be filled in and you will be notified of any replies that I post.

Thank you so much for both replies , we called out the electricity board who came very quick , it appeared a fuse had gone that was in a sealed area only they could get to so thankfully easily sorted and all working

thank you again for your support 

 

Userlevel 7
Badge +4

No worries, thanks for confirming @San001 ! I’m glad your safe at least.

If you ever need help again with anything else, please feel free to stop by the forum again. We’re always happy to help out. I’ll go ahead and mark this thread as Solved for now so that the status can be updated. :)

Have a great day!

Userlevel 6

Sorry to hear you had an issue with your supply over the weekend, @San001.

 

Glad to see our friendly forum volunteer @Blastoise186 was on hand with some excellent support and you managed to get the issue sorted. I’ve moved this thread over to a similar topic just to keep things tidy and help others who might have the same issue in future.

 

Any other questions about using your Smart meters or online account, we’re always on hand here! :blush:

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