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What to do: no power supply, national grid confirm it's not a power cut, nothing odd on fuse box, OVO are shut

  • 16 June 2020
  • 5 replies
  • 181 views

We currently have no electricity supply, the national grid says it's not a power cut as our meter is still on, and we need to contact ovo however there shut, checked fuse box and still nothing, any help please 

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Best answer by Tim_OVO 16 June 2020, 16:33

Not a great experience, @Gem44 - I hope it’s sorted by now!

 

Please see this step by step guide on what to do in a power cut

 

If it looks like an issue with the supply in the property, the next stage is to check the fuse box. If you’re in any doubt, hire an electrician! As a supplier, we’re only able to help with issues relating to the meter, and the power cables going into it from the cut out. This topic has more info. We also have some engineer/expert members here that might be able to advise @PeterR1947 @Transparent 

 

Lastly, if the fuse box is fine and you think it’s an issue with the meter, please call us when we’re open, Monday-Friday: 8am-6pm: 0330 303 5063. 

 

If we’re closed, dialing 105 is the next best action!

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5 replies

Userlevel 7

Not a great experience, @Gem44 - I hope it’s sorted by now!

 

Please see this step by step guide on what to do in a power cut

 

If it looks like an issue with the supply in the property, the next stage is to check the fuse box. If you’re in any doubt, hire an electrician! As a supplier, we’re only able to help with issues relating to the meter, and the power cables going into it from the cut out. This topic has more info. We also have some engineer/expert members here that might be able to advise @PeterR1947 @Transparent 

 

Lastly, if the fuse box is fine and you think it’s an issue with the meter, please call us when we’re open, Monday-Friday: 8am-6pm: 0330 303 5063. 

 

If we’re closed, dialing 105 is the next best action!

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@Gem44 I can think of a few things to try:

First of all, some meter boxes were fitted with a cutout switch between meter and consumer unit, has yours got one of these and if so, is it definitely switched on?

Your “fuse box”, is it a fuse box or a consumer unit?  If a fuse box I assume you have checked all the fuses are OK.  If a consumer unit are all the MCBs/RCDs all on?  Sometimes when they trip they dont go all the way down and a cursory glance might miss them.

Have you got one of those devices for checking if water pipes or wires are in walls?  If so, these can usually detect AC current so you could use it to see at what point the AC current disappears.

Finally, if you don’t consider yourself to be electrically competant, just call an electrician, don’t take any risks.

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I’ve only just noticed that @Tim_OVO tagged me on your situation @Gem44.

Please give us an update…. assuming you have enough battery power to still do so.

It often helps if you can post a photo of your fuse-board/Consumer Unit. It saves you trying to use the right technical terms.

@Tim_OVO @PeterR1947 @Transparent thankyou for your replys all sorted now lightning had blew the fuse board 🤦‍♀️

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Thanks for the update @Gem44

As it so happens, Surge Protection is one of my “specialist subjects”.  :slight_smile:

Have a look what I posted on the Forum just yesterday in response to someone who had a trip that disconnected the EV Charger.

If you’d like to protect your house against lightning and other surges on the electricity wires, please feel free to ask for further information.

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