We currently have no electricity supply, the national grid says it's not a power cut as our meter is still on, and we need to contact ovo however there shut, checked fuse box and still nothing, any help please
Best answer by Tim_OVO
Not a great experience,
Please see this step by step guide on what to do in a power cut
If it looks like an issue with the supply in the property, the next stage is to check the fuse box. If you’re in any doubt, hire an electrician! As a supplier, we’re only able to help with issues relating to the meter, and the power cables going into it from the cut out. This topic has more info. We also have some engineer/expert members here that might be able to advise
Lastly, if the fuse box is fine and you think it’s an issue with the meter, please call us when we’re open, Monday-Friday: 8am-6pm: 0330 303 5063.
If we’re closed, dialing 105 is the next best action!