electric due to meter being too old - asbestos fuses. was told that Scottish Power would contact me in order to change meter. Still waiting , no correspondence, no contact by phone, how do I find out what is happening
Best answer by Eva_OVO
Updated on 10/11/20:
It sounds like Scottish Power Energy Networks are your DNO (Distribution Network Operator), so the engineer would have told them about the asbestos fuses. The info below was taken from our guide on DNOs here:
OVO engineer job cancellations when a DNO visit is needed
If one of our engineers is unable to complete a meter exchange or another job due to an issue with DNO equipment, the engineer will categorise the issue (depending on the type of fault and its urgency - see the table below) and send a report (called an E88) to the DNO. The DNO will then contact you directly to arrange a visit. Once the DNO has attended, you will need to contact OVO to be re-booked for your appointment.
|Category||Timescale for DNO to attend|
|A||Emergency - fix will be implemented ASAP, usually that day.|
Unfortunately we cannot speed any of these up - as they are decided by the DNO.
We would advise reaching out to your DNO to confirm the category, and therefore the ETA for contact.
When the job is done, rebook your smart meter appointment with our Support team here.