To homepage To homepage
Solved

"You don't need to supply readings as you have a smart meter" - but I don't have a smart meter?

E
Rank
Ive looked at my meter reading history and it's now saying I don't have to submit readings as I have a smart meter , I don't have a smart meters for either gas or electricity ?
icon

Best answer by Eva_OVO 10 June 2019, 15:26

That's really strange, @Emm21, we'll need to take a closer look into this.

Can you send us message on Facebook or Twitter with your name, DoB and account number please?

If you don't use social media, email the team on hello@ovoenergy.com.
View original

7 replies

Nancy_OVO
Rank
Userlevel 6
Badge +4
That's really odd, @Emm21. There could be a couple of things going on here. Would you be happy to post a photo of your meter(s) so we can double check this?

Cheers,
Nancy
Your guiding light(bulb)
E
Rank
That is how I send my meter readings in by photo , I've been doing that for the last four years ?
E
Rank
Something not right

4 Attachments
Nancy_OVO
Rank
Userlevel 6
Badge +4
They're definitely not smart meters, @Emm21 !

Where does it say on your online account that you "don't have to give readings"? Or are you just referring to the 'smart reading' label in the list of readings? If so, and you rang up to provide us with reads, the agent you spoke to may have just labelled them incorrectly.

Thanks
Your guiding light(bulb)
E
Rank

Eva_OVO
Rank
Userlevel 5
That's really strange, @Emm21, we'll need to take a closer look into this.

Can you send us message on Facebook or Twitter with your name, DoB and account number please?

If you don't use social media, email the team on hello@ovoenergy.com.
My friend told me how electricity is measured and I was like Watt!
Transparent
Rank
Userlevel 7
Badge +3
Wow @Emm21 You have an electricity meter with a mere 40A maximum capacity! That's the same as would now be required for an electric shower! 😮

What's the age of the consumer unit it feeds?
Has this been upgraded or is of similar vintage to the meter?
Save energy... recycle electrons!

Reply