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"You don't need to supply readings as you have a smart meter" - but I don't have a smart meter?

6 months ago
2 June 2019
7 replies
72 views

Emm21
Savvy**
5 replies

Ive looked at my meter reading history and it's now saying I don't have to submit readings as I have a smart meter , I don't have a smart meters for either gas or electricity ?

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Best answer by Eva_OVO 10 June 2019, 15:26

That's really strange, @Emm21, we'll need to take a closer look into this.

Can you send us message on Facebook or Twitter with your name, DoB and account number please?

If you don't use social media, email the team on hello@ovoenergy.com.

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7 replies

Userlevel 6

Nancy_OVO
Community Manager
1180 replies
6 months ago
3 June 2019

That's really odd, @Emm21. There could be a couple of things going on here. Would you be happy to post a photo of your meter(s) so we can double check this?

Cheers,
Nancy

Emm21
Author
Savvy**
5 replies
6 months ago
3 June 2019

That is how I send my meter readings in by photo , I've been doing that for the last four years ?

Emm21
Author
Savvy**
5 replies
6 months ago
4 June 2019

Something not right

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Userlevel 6

Nancy_OVO
Community Manager
1180 replies
6 months ago
7 June 2019

They're definitely not smart meters, @Emm21 !

Where does it say on your online account that you "don't have to give readings"? Or are you just referring to the 'smart reading' label in the list of readings? If so, and you rang up to provide us with reads, the agent you spoke to may have just labelled them incorrectly.

Thanks