Best answer by Eva_OVO
That's really strange, @Emm21 , we'll need to take a closer look into this.
Can you send us message on Facebook or Twitter with your name, DoB and account number please?
If you don't use social media, email the team on hello@ovoenergy.com.
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Can you send us message on Facebook or Twitter with your name, DoB and account number please?
If you don't use social media, email the team on hello@ovoenergy.com.