The OVO app recently stopped shoeing usage data altogether. After a few nudges I finally got customer services to look into it. To be fair, they did fix the error and all was well...until the latest update. Guess what? We are back to square one again with no hourly usage data being shown. Message saying “Sorry, this usage data is currently not available”. Despite constant nudges (again)...nothing. Why on EARTH would you push out a so called upgrade which is not fir for purpose?! On top of this (trouble always comes in threes), the so called smart meter has completely stopped working after only 3 weeks - useless junk; and the app is showing completely unintelligible charging information (says ‘Electricity and Gas usage £2.71, then shows debit of £101.18?!!!).
Best answer by Nancy_OVO
Sorry to hear about this experience.
It sounds like there could be a few issues at play here. It sounds like there may be a communications issue between us and your smart meters which would explain why we’re unable to show anything on your online account or IHD (In Home Display).
Have you ever filled out a ‘Smart meter health check’ before? If not, it would be worth us completing one of these with you.