We have just (today) switched over from another provider and when I entered our electricity meter readings into Ovo. I checked this with old electricty bill and it came to light that the night time electricty reading had not changed since September 2018. As we are not high users of night time energy it was not somthing that had been picked up on. I notified our previous provider as it was the day before we were switching and they promised to call me back and look into this. We have heard nothing. Any suggestions on what to do. There is obviously a problem somewhere with the meter. I was going to do the boil a kettle test during economy 7 hours to see if this is recorded. We do not have storage heater and the economy 7 hours only work for us when I use the washing machine or dishwasher. Also will my economy 7 hours be the same as my previous providers hours. Thank you.
Best answer by Eva_OVO
Welcome to the forum, @Madison208!
It sounds like the meter is faulty - just to be sure I would recommend doing the kettle test during your off peak hours.
If the meter doesn't clock any usage, you'll need to call our Customer Care team to arrange a meter exchange. The earliest they'll be able to arrange an appointment for will be 17 working days. You can call the team on 0330 303 5063, they're available Monday-Friday 8am-6pm. For the time being we'll need to estimate the readings, but these can be updated as soon as we've got readings from your new meter.
Switching suppliers won't affect your peak/off peak times! :)
Let us know how you get on with this.